Hassel free pick up and return This was the first time I rented from DrivO and it has overall been a good experience. I had to pick up the car from JFK location, and their shuttle picked me up from the Rental Car pick up center. I returned the car at LaGuardia, which was even smoother. The airport is just across the road and they drop you to the airport - that makes things so much easier specially during evening rush hour. The car itself was clean, washed and tidy. A great experience overall.

Though our wait for the shuttle at the… Though our wait for the shuttle at the airport was a bit long and then again once we arrived at the rental office (it was obvious they were very busy), Miron was quite pleasant and efficient and even upgraded us to a larger car for no extra charge and we were out of there rather quickly after that. The return was much faster and the shuttle back to the airport was quick, thankfully. We would definitely us Ace again.

It was truly an excellent experience… It was truly an excellent experience renting with Drivo. I was notified and reminded as soon as we landed at JFK. Directions to the car rental company were precise. The shuttle from the airport to the rental company was on time and it was a short drive. The check-in process was quick. 15 minutes and we were on our way. The car was clean and spacious.

This is the worst car rental agency ever! When we arrived at Drivo, 408 Carnegie Ave., Newark, NJ from Newark airport, we had to take your shuttle bus. I had to wait 30 minutes for the bus then I had to stand in line for 45 minutes because the person in front of me was arguing with your employee about quoting him one price and changing it when he got there. I had registered online, had my paperwork in front of me and was about to him my license and credit card. I showed him my license and he said I was too old to rent a car. I asked if they would take me to another car rental place, but they said they would only take us back to the airport. the shuttle driver dropped us at the airport in the pouring rain and we were able to rent a car at a reputable car rental agency that had no age limit, you just had to have a legal license. When I got to my destination, I discovered right on their website the age limit was 80 and my husband is only 77. Therefore this would be considered age discrimination. We will never rent a car from them again and nobody else should either! I'm thinking of suing them.

Brakes were awful and poor customer service Unfortunately Drivo or ACE fits the saying: you get what you pay for! Lesson learned from me. 1) the place is external to EWR so takes longer to get there from P4 a shuttle is needed. Don’t go to Terminal A where most other rental are 2) customer service is lower than average, they don’t even have a restroom in that facility 3) the car I got while it drove fine the brakes (rotors) needed fixing, every time I hit the brakes steering wheel was shaking! Due to timing I could not go back and get another car. So buyer beware.