Brakes were awful and poor customer service Unfortunately Drivo or ACE fits the saying: you get what you pay for! Lesson learned from me. 1) the place is external to EWR so takes longer to get there from P4 a shuttle is needed. Don’t go to Terminal A where most other rental are 2) customer service is lower than average, they don’t even have a restroom in that facility 3) the car I got while it drove fine the brakes (rotors) needed fixing, every time I hit the brakes steering wheel was shaking! Due to timing I could not go back and get another car. So buyer beware.

When another car renting agency refused… When another car renting agency refused to return my calls and emails I turned to the tried and true. Drivo. For the past two years I've only rented from them at Laguardia and Newark. I've been greeted enthusiastically and assured that my needs would be met. My last rental my plane was late but Shaun at Newark was able to not only to get me a car but an upgrade as well. He remembered to credit my 10% discount and helped load luggage. He also gave a warm welcome on my return. Great customer service.

Be careful of these guys Be careful of these guys! They can promise you to charge one amount per day for extra zone before you take a car and finally charge much more! I told them about this they said don’t worry, we’ll fix it and they didn’t! I spent more time to come there and try to fix the problem and they said that’s correct! They didn’t give me paper evidence of our agreement! Newer recommend!!!

Randy was the person who assisted me… Randy was the person who assisted me and his customer service was excellent I am very pleased and will recommend ACE car rental .

Ahmed is passionate by his job Ahmed is passionate by his job. Thank you for your good customer service Ahmed. You're a great man.