Hassel free pick up and return This was the first time I rented from DrivO and it has overall been a good experience. I had to pick up the car from JFK location, and their shuttle picked me up from the Rental Car pick up center. I returned the car at LaGuardia, which was even smoother. The airport is just across the road and they drop you to the airport - that makes things so much easier specially during evening rush hour. The car itself was clean, washed and tidy. A great experience overall.

Though our wait for the shuttle at the… Though our wait for the shuttle at the airport was a bit long and then again once we arrived at the rental office (it was obvious they were very busy), Miron was quite pleasant and efficient and even upgraded us to a larger car for no extra charge and we were out of there rather quickly after that. The return was much faster and the shuttle back to the airport was quick, thankfully. We would definitely us Ace again.

it's been 16 days and you haven't sent… it's been 16 days and you haven't sent me the deposit why??? hello I didn't get back the deposit of 500 dollars please send me the invoices I paid everything I had bridges and tunnels but I don't see the deposit in my account!

Worse rental car company in the US Worse rental car company in the US, used many different companies never had a problem, they lie to you in order to make you purchase insurance. When you arrive to pick up the car they make it almost imposible to take the car without paying for insurance 6 days to here back from a manager after several phone calls. Some of their vehicles are old and not well mantained, never renting a car with Drivo,Ace,Fox they are the same company.

Brakes were awful and poor customer service Unfortunately Drivo or ACE fits the saying: you get what you pay for! Lesson learned from me. 1) the place is external to EWR so takes longer to get there from P4 a shuttle is needed. Don’t go to Terminal A where most other rental are 2) customer service is lower than average, they don’t even have a restroom in that facility 3) the car I got while it drove fine the brakes (rotors) needed fixing, every time I hit the brakes steering wheel was shaking! Due to timing I could not go back and get another car. So buyer beware.