Great value and upgrade I had a great experience with Drivo this past weekend. Shaun was super helpful and provided a free upgrade as a nice bonus. I was satisfied with their prices and paid exactly what I expected to per my estimate in the agreement. Drop-off was very seamless once I made it to the location. Newark traffic, in general, is bad so give yourself plenty of time. I was 30 mins late from my expected drop-off due to +45 mins of unexpected standstill traffic a few miles away, but wasn't charged extra which was a relief.

BEWARE!!! Update: 04/05/24 The dispute about the difference got resolved. Thank you! Just be careful, a very SHADY car rental. They prey on their customers, lure them in with their cheap prices and then hit them with hidden fees. They will have you sign several documents with fine prints that will haunt you afterwards. They said I had a scratch on the car above the right tire which was unnoticeable at the time of rental. When I returned the rental a day earlier, I was told I would not get any reimbursements and they had noticed a scratch. This seems a regular practice from Drivo-rent-a-car when reading reviews online. Their insurance company sent an inflated estimate to my insurance company. The scratch could have been buffed which is what my insurance company suggested. But their estimate included changing from the right door to the fender and having the rented car out of commission for 7 days. They milked my insurance company and then billed me the difference my insurance company disputed. No wonder Drivo-rent-a-car has fraudulent charges against them to resolve consumer fraud allegations. Never again will I rent a car again from Drivo-rent-a-car. I learned my lesson. BEWARE and do your homework when renting at Drivo-rent-a-car, check your rental car thoroughly and then jump in to take the risk. Popular travel websites should ban them from their sites because they sell a scam. ACE & FOX operate under Drivo-rent-a-car.

Though our wait for the shuttle at the… Though our wait for the shuttle at the airport was a bit long and then again once we arrived at the rental office (it was obvious they were very busy), Miron was quite pleasant and efficient and even upgraded us to a larger car for no extra charge and we were out of there rather quickly after that. The return was much faster and the shuttle back to the airport was quick, thankfully. We would definitely us Ace again.

it's been 16 days and you haven't sent… it's been 16 days and you haven't sent me the deposit why??? hello I didn't get back the deposit of 500 dollars please send me the invoices I paid everything I had bridges and tunnels but I don't see the deposit in my account!

Randy was the person who assisted me… Randy was the person who assisted me and his customer service was excellent I am very pleased and will recommend ACE car rental .