Hassel free pick up and return This was the first time I rented from DrivO and it has overall been a good experience. I had to pick up the car from JFK location, and their shuttle picked me up from the Rental Car pick up center. I returned the car at LaGuardia, which was even smoother. The airport is just across the road and they drop you to the airport - that makes things so much easier specially during evening rush hour. The car itself was clean, washed and tidy. A great experience overall.

it's been 16 days and you haven't sent… it's been 16 days and you haven't sent me the deposit why??? hello I didn't get back the deposit of 500 dollars please send me the invoices I paid everything I had bridges and tunnels but I don't see the deposit in my account!

Quick and easy customer service Quick and easy customer service. Randy was great, there was an issue with my reservation but he took care of the issue in no time.

Worse rental car company in the US Worse rental car company in the US, used many different companies never had a problem, they lie to you in order to make you purchase insurance. When you arrive to pick up the car they make it almost imposible to take the car without paying for insurance 6 days to here back from a manager after several phone calls. Some of their vehicles are old and not well mantained, never renting a car with Drivo,Ace,Fox they are the same company.

BEWARE!!! Update: 04/05/24 The dispute about the difference got resolved. Thank you! Just be careful, a very SHADY car rental. They prey on their customers, lure them in with their cheap prices and then hit them with hidden fees. They will have you sign several documents with fine prints that will haunt you afterwards. They said I had a scratch on the car above the right tire which was unnoticeable at the time of rental. When I returned the rental a day earlier, I was told I would not get any reimbursements and they had noticed a scratch. This seems a regular practice from Drivo-rent-a-car when reading reviews online. Their insurance company sent an inflated estimate to my insurance company. The scratch could have been buffed which is what my insurance company suggested. But their estimate included changing from the right door to the fender and having the rented car out of commission for 7 days. They milked my insurance company and then billed me the difference my insurance company disputed. No wonder Drivo-rent-a-car has fraudulent charges against them to resolve consumer fraud allegations. Never again will I rent a car again from Drivo-rent-a-car. I learned my lesson. BEWARE and do your homework when renting at Drivo-rent-a-car, check your rental car thoroughly and then jump in to take the risk. Popular travel websites should ban them from their sites because they sell a scam. ACE & FOX operate under Drivo-rent-a-car.