Brakes were awful and poor customer service Unfortunately Drivo or ACE fits the saying: you get what you pay for! Lesson learned from me. 1) the place is external to EWR so takes longer to get there from P4 a shuttle is needed. Don’t go to Terminal A where most other rental are 2) customer service is lower than average, they don’t even have a restroom in that facility 3) the car I got while it drove fine the brakes (rotors) needed fixing, every time I hit the brakes steering wheel was shaking! Due to timing I could not go back and get another car. So buyer beware.

It was truly an excellent experience… It was truly an excellent experience renting with Drivo. I was notified and reminded as soon as we landed at JFK. Directions to the car rental company were precise. The shuttle from the airport to the rental company was on time and it was a short drive. The check-in process was quick. 15 minutes and we were on our way. The car was clean and spacious.

Drivo 1st time use The initial wait for the shuttle was over an hour. However, the agent provided an upgraded vehicle as well as expressed his sincere apologies. The customer service from there was open and explicit of all charges with no surprise costs. The vehicle was clean, modern and very fuel efficient. Overall good experience except for the shuttle pick up.

Insurance Fraud I rented a car from their LGA location and drove it for 3 days. When you pick up the vehicle they will take pictures indoors under poor incandescent lighting. A week after I returned the car, I received an insurance claim for damages. The pictures they supplied, also taken under that same lighting, showed nothing obvious. I referred the claim to my insurance company and they rejected the claim as attempted fraud. They also tried to overcharge my credit card and were again rejected by my bank.

it's been 16 days and you haven't sent… it's been 16 days and you haven't sent me the deposit why??? hello I didn't get back the deposit of 500 dollars please send me the invoices I paid everything I had bridges and tunnels but I don't see the deposit in my account!