Got to say Got to say, shipping from store to me was quick & appreciated but the wait time of shipping from warehouse to store was a joke. 1&1/2 weeks from order to home delivery, 3 calls in between to find out where part was? Appreciate the part but no more buisness from me,

Ordered a set of saddlebag/trunk liners … Ordered a set of saddlebag/trunk liners for my Honda Valkyrie Interstate based on the website's description. When they arrived the trunk bag was the wrong one and on the manufacture's packaging it showed which one should have been sent to fit the Valkyrie. When I contacted customer support they said the kit was discontinued and "According to the distributor the items I sent you do make up the kit. This kit is a generic kit that fits many models including Honda and Harley Davidson." The bag was obviously incorrect and the correct bag was listed as available on Amazon. When I informed them of this I was told "The least expensive and easiest way would be to purchase an HTL bag outright. I will give you free shipping on it. The alternative would be for you to send the bag back and pay for shipping of the replacement bag which is going to be $20.00 anyway. Your choice." So through no fault of my own I was told it would cost me additional money to get the correct merchandise. Well, my choice was to order the right bag from Amazon, where at least if I have to return an item it's paid for, plus I won't be dealing with K&G any more. Small businesses like this should be focused on exceptional customer service and gaining new customers - otherwise they'll be complaining the big guys are running them out of business.

Never use this company to order parts!!!! Dont try and return parts or talk with don about returns, he will lie and not give you a return policy till after he makes sure its to late to return!!! Steve

K and G sells products they know are any good! I've been a customer of K and G for several years. Recently purchased a pair of jeans. Washed them and they shrank. Didn't have my receipt but I know previously you just gave the clerk your phone number and they could pull up your purchase. Went to the store in Mayfield Heights, Ohio and was told I could get a store credit because I washed the jeans. I requested to speak with the manager and he told me he knows the jeans shrink and that when you wash them you shouldn't dry them. The label inside the pants says to tumble dry low. So I didn't receive a refund or a store credit. I asked if he knows the pants shrink why are you still selling them. He just laughed. I called corporate and was told that's up to the manager of the store. So they don't care if a manger ruins their reputation.

The bad and the good The women's vest I ordered was much smaller than expected and the men's vest was not processed on time. Having said that, once I contacted K&G, they fixed the problem and I received my merchandise very quickly. I will definitely purchase here again.