Very expensive shipping Glad to find this dash panel insert and didn't mind the 12 dollar plus price, but I feel the 9 dollar shipping charge was excessive. They could have just put it in a stamped envelope and mailed it to me for less than a buck

finding parts When on your site, I wasn't seeing any readily available way of identifying parts by make, model, and year. I looked up some oil filters by just guessing at the SKU # but I still had to email customer service to confirm. I'm the kind of guy that knows what I need and normally I don't want to talk to somebody and ask them, I just want to look my stuff up and checkout. Occasionally I might have a question, but as long as I've been doing this, there's not much I don't know about the HD big twins, and there's few guys out there that can tell me what I don't know, most of them will just be looking off of a screen, and that I don't need. If there's something here I'm missing please tell me.

The bad and the good The women's vest I ordered was much smaller than expected and the men's vest was not processed on time. Having said that, once I contacted K&G, they fixed the problem and I received my merchandise very quickly. I will definitely purchase here again.

Got to say Got to say, shipping from store to me was quick & appreciated but the wait time of shipping from warehouse to store was a joke. 1&1/2 weeks from order to home delivery, 3 calls in between to find out where part was? Appreciate the part but no more buisness from me,

Good experience overall Good experience overall. My only suggestion would be to better inform the customer of their order status. I placed an order that had to be partially filled from the manufacturer and wasn't going to ship from K&G for some time. I was not informed of this delay until I emailed and asked. This information should come automatically.