Good experience overall Good experience overall. My only suggestion would be to better inform the customer of their order status. I placed an order that had to be partially filled from the manufacturer and wasn't going to ship from K&G for some time. I was not informed of this delay until I emailed and asked. This information should come automatically.

K&G had back-order problems with UNIK Leather Ordered a UNIK Leathet vest and jacket....vest drop-shipped from UNIK and arrived in a few days...jacket on back order for over a month then put back on back order and I was told it could be 6 more weeks. Canceled and received refund...no issues.

I went to the store to buy several new suites I went to the store to buy several new suits for a job starting in a few days. I knew it was short notice but Richie "the suit whisperer" was amazing in helping find several suites that looked great and fit well. He also spent the extra time to match each suite with shirts, ties, and shoes. Carla also was able to get them tailored so I would have them for my first day as well. Words cannot describe how grateful I am for Richie's help. He brought me in so many suits and styles, but he wanted to make sure I looked good for my new job. It means a lot to me and highly recommend him.

Ordered a set of saddlebag/trunk liners … Ordered a set of saddlebag/trunk liners for my Honda Valkyrie Interstate based on the website's description. When they arrived the trunk bag was the wrong one and on the manufacture's packaging it showed which one should have been sent to fit the Valkyrie. When I contacted customer support they said the kit was discontinued and "According to the distributor the items I sent you do make up the kit. This kit is a generic kit that fits many models including Honda and Harley Davidson." The bag was obviously incorrect and the correct bag was listed as available on Amazon. When I informed them of this I was told "The least expensive and easiest way would be to purchase an HTL bag outright. I will give you free shipping on it. The alternative would be for you to send the bag back and pay for shipping of the replacement bag which is going to be $20.00 anyway. Your choice." So through no fault of my own I was told it would cost me additional money to get the correct merchandise. Well, my choice was to order the right bag from Amazon, where at least if I have to return an item it's paid for, plus I won't be dealing with K&G any more. Small businesses like this should be focused on exceptional customer service and gaining new customers - otherwise they'll be complaining the big guys are running them out of business.

OLD BAIT AND SWITCH The website made it seem like the item I was purchasing was exactly what I needed but when I received it, it was not what I thought. Buyer beware!