Ordered a set of saddlebag/trunk liners … Ordered a set of saddlebag/trunk liners for my Honda Valkyrie Interstate based on the website's description. When they arrived the trunk bag was the wrong one and on the manufacture's packaging it showed which one should have been sent to fit the Valkyrie. When I contacted customer support they said the kit was discontinued and "According to the distributor the items I sent you do make up the kit. This kit is a generic kit that fits many models including Honda and Harley Davidson." The bag was obviously incorrect and the correct bag was listed as available on Amazon. When I informed them of this I was told "The least expensive and easiest way would be to purchase an HTL bag outright. I will give you free shipping on it. The alternative would be for you to send the bag back and pay for shipping of the replacement bag which is going to be $20.00 anyway. Your choice." So through no fault of my own I was told it would cost me additional money to get the correct merchandise. Well, my choice was to order the right bag from Amazon, where at least if I have to return an item it's paid for, plus I won't be dealing with K&G any more. Small businesses like this should be focused on exceptional customer service and gaining new customers - otherwise they'll be complaining the big guys are running them out of business.

The bad and the good The women's vest I ordered was much smaller than expected and the men's vest was not processed on time. Having said that, once I contacted K&G, they fixed the problem and I received my merchandise very quickly. I will definitely purchase here again.

Great Customer Service, in spite of a picking error. Ordered a D.O.T. German helmet, but received the wrong item. Customer service promptly sent out a return shipping envelope so we could correct the error.

Great experience Really glad I found K&G. Good pricing and accurate shipping estimate. Liked the selection and the amount of technical details you get to make sure you order the right part. Got my order and already installed the parts. Smiled the whole time on my first ride after install. Local Harley shop is going to hate me finding K&G.

OLD BAIT AND SWITCH The website made it seem like the item I was purchasing was exactly what I needed but when I received it, it was not what I thought. Buyer beware!