Richard Whitcroft
CANot happy I ordered two rim inserts for my RV and received only one rim in the box. After numerous attempts to rectify the situation the company refused to send me the missing rim insert. Buyer beware with this company! Finally they have sent me the second rim insert after someone asked their boss what to do. The product itself looks good and fits well. They just need to do some customer service training.
K VET
GBRefunded 50% less of my money! Sent me the wrong part for a Hyundai Tucson 2017 (Black Side Steps Running Boards Nerf Bars). They refunded me 50% less of my money and probably filed insurance claim with Fedex. Claimed they were scratched. I will never do business with this crap company and hope nobody else will!
Patricia U.
GBI was not sure if the roof rack I was… I was not sure if the roof rack I was looking in the website works on my car. I called them and their customer service help me to decide, they help me with my questions and so far the roof rack is doing its job. no complaints.
mikolaj
FRShop is fine, but the parts don't fit well. The online shop and the shipping was fine (france), no problems here. But saying that the parts are tailor-made for particular vehicle is a huge overstatement. The bumper protection for T6.1 has reasonable dimensions, but angles are definitely not. It either sticks out in front or on the sides. Additionally the edges are super sharp, so any imprecision in handling or try to adapt it ends up with scratched paint. Better to pay more for the original.
Brian Miller
GBI purchased a set of carbon door sills… I purchased a set of carbon door sills and received a completely different stainless steel set. Sent them back and requested that they expedite the replacement order as this was time-sensitive and needed them now. They refused, saying they have a "No Exceptions" policy on returns, even if it's completely their fault. So I informed them that I too have a "No Exceptions " rule for bad customer service and canceled the order and purchased elsewhere. Nice job, OMAC.