roof rack I recently purchased Omac's roof rack, and I must say their customer service exceeded my expectations. Not only did they promptly assist me with my queries, but they went above and beyond by installing the roof rack for me. The product itself is durable and well-designed, providing excellent value for the price. Highly recommend Omac for their quality products and exceptional customer support.

I purchased a set of carbon door sills… I purchased a set of carbon door sills and received a completely different stainless steel set. Sent them back and requested that they expedite the replacement order as this was time-sensitive and needed them now. They refused, saying they have a "No Exceptions" policy on returns, even if it's completely their fault. So I informed them that I too have a "No Exceptions " rule for bad customer service and canceled the order and purchased elsewhere. Nice job, OMAC.

Very good product So, I'm really impressed with the great quality of these cross bars for the Mercedes C-Class 2023! Easy to install and incredibly sturdy. They're perfect for carrying extra gear on road trips. Also, I got the set of floor and trunk liners for my friend! They fit perfectly and provide excellent protection against dirt and spills. The quality is top-notch, and they look fantastic too. A must-have for any vehicle owner. Customer service is super friendly; I didn't have to wait long on hold like with other companies. They answered quickly and even have live chat on the website. I sent a photo of the rooftop that I have, so the customer service lady could recommend the right fit bars, and she helped me immediately. It's hard to find such a company these days; highly recommended.

Poor Quality, Poor Chat The online store and ordering went very well, the product had very poor plastic castings for the roof rack, fit to the roof rails was awful, the locking end caps shafts were to short and wouldn't lock. Customer service chat was an absolute waste of time. I gave up on doing a return when I found out I pay for the shipping. Modified the lick shafts and will live with the poor fit. NOT A RECOMMENDED VENDOR!!

Amazing products and customer service corrected text: My experience with Omac has been amazing. From their user-friendly website to the fast delivery of my windows, every step of the process reflects the company’s commitment to excellence. I highly recommend Omac to anyone in need of high-quality automotive parts and accessories. The customer service at Omacshop.com was exceptional. They were not only quick to respond but also attentive to all my questions and concerns. It’s refreshing to receive such prompt and comprehensive support from an online retailer. I will definitely buy from them again.