Brian Miller
GBI purchased a set of carbon door sills… I purchased a set of carbon door sills and received a completely different stainless steel set. Sent them back and requested that they expedite the replacement order as this was time-sensitive and needed them now. They refused, saying they have a "No Exceptions" policy on returns, even if it's completely their fault. So I informed them that I too have a "No Exceptions " rule for bad customer service and canceled the order and purchased elsewhere. Nice job, OMAC.
D D. G.
GBCalled for assistance regarding the… Called for assistance regarding the installation for my new cross bars for my Tacoma, they answered all my questions and even provided me with installation videos. Great service
K VET
GBRefunded 50% less of my money! Sent me the wrong part for a Hyundai Tucson 2017 (Black Side Steps Running Boards Nerf Bars). They refunded me 50% less of my money and probably filed insurance claim with Fedex. Claimed they were scratched. I will never do business with this crap company and hope nobody else will!
Patricia U.
GBI was not sure if the roof rack I was… I was not sure if the roof rack I was looking in the website works on my car. I called them and their customer service help me to decide, they help me with my questions and so far the roof rack is doing its job. no complaints.
Deck Mowatt
GBPoor Quality, Poor Chat The online store and ordering went very well, the product had very poor plastic castings for the roof rack, fit to the roof rails was awful, the locking end caps shafts were to short and wouldn't lock. Customer service chat was an absolute waste of time. I gave up on doing a return when I found out I pay for the shipping. Modified the lick shafts and will live with the poor fit. NOT A RECOMMENDED VENDOR!!