Brian Miller
GBI purchased a set of carbon door sills… I purchased a set of carbon door sills and received a completely different stainless steel set. Sent them back and requested that they expedite the replacement order as this was time-sensitive and needed them now. They refused, saying they have a "No Exceptions" policy on returns, even if it's completely their fault. So I informed them that I too have a "No Exceptions " rule for bad customer service and canceled the order and purchased elsewhere. Nice job, OMAC.
Mohamad H hamad
GBI recently had a fantastic experience… I recently had a fantastic experience with OMAC USA in Houston! I ordered a floor mat, and it arrived promptly and fit perfectly. The quality exceeded my expectations, and the customer service was top-notch. The team was friendly and helpful throughout the process. I highly recommend OMAC USA for anyone looking for reliable and high-quality products. Five stars from me! 👍"
Deck Mowatt
GBPoor Quality, Poor Chat The online store and ordering went very well, the product had very poor plastic castings for the roof rack, fit to the roof rails was awful, the locking end caps shafts were to short and wouldn't lock. Customer service chat was an absolute waste of time. I gave up on doing a return when I found out I pay for the shipping. Modified the lick shafts and will live with the poor fit. NOT A RECOMMENDED VENDOR!!
D D. G.
GBCalled for assistance regarding the… Called for assistance regarding the installation for my new cross bars for my Tacoma, they answered all my questions and even provided me with installation videos. Great service
Patricia U.
GBI was not sure if the roof rack I was… I was not sure if the roof rack I was looking in the website works on my car. I called them and their customer service help me to decide, they help me with my questions and so far the roof rack is doing its job. no complaints.