Alex
DEVery disappointing Very disappointing, They had issues With the payment and didnt shipped my Order till the Money was on their Account. First they said i had to Pay again but i said no because the Money got Away From my Bank without problems. Customer Support told me That they will Start proceeding my Order if i send a Proof of payment. I did, but they waited any way Till they had the Money. That Took 3 Weeks. Told them to change something in the Order, they Said its no Problem but i Must Take a peg Spacer because they dont refund Money. Order Came without the change That i wanted. Product Quality is ok. The Answer they gave here is simply a LIE. Thats NOT TRUE. I did never recieved that E-Mail or the right Product.
Jacob
DKI purchased a rear sprocket February 3 I purchased a rear sprocket February 3. Today april 11, and still haven't received the sprocket. Last update was march 22, " processing components "
Robert Nucci
GBWhat a customer support nightmare What a customer support nightmare. I ordered a seat drop kit and paid for expedited shipping. It arrived 8wks later (not 2wks). I only got automated emails of the delays. No phone number available to call. They only allow email communication. When I finally got the seat drop, it didn’t fit the bike. Customer technical phone support? None. Had to send an email, and have been getting response, “our technical customer support person is on sick leave”… Time to return this! We will see how THAT goes….