Carl Smith
GBAmazing customer service There was a slight delay with delivery but they rectified the issue and kept me updated and offered a discount on my next order. Amazing customer service 😎
zack lavell
GBThe wheels are beautiful worth the wait The wheels are beautiful and well worth the wait… I had some issues with customs paper work which was rectified by Milk. However it was very frustrating due to shipping delay… shipping took a month longer than expected with out an update regarding the issue… after it is all said and done I know this is a very small company and I understand that they are doing their best to keep up in a niche market. The final product is fantastic and overall well worth the wait. I suggest a YouTube video on installation the QR code provided did not have a video for the wheels or kickstand from what I remember… it’s pretty straightforward but would be helpful for others in the future I’m sure…
Robert Nucci
GBWhat a customer support nightmare What a customer support nightmare. I ordered a seat drop kit and paid for expedited shipping. It arrived 8wks later (not 2wks). I only got automated emails of the delays. No phone number available to call. They only allow email communication. When I finally got the seat drop, it didn’t fit the bike. Customer technical phone support? None. Had to send an email, and have been getting response, “our technical customer support person is on sick leave”… Time to return this! We will see how THAT goes….