Bus broke down… LONG wait! Bus from Manhattan to Boston broke down in Seacaucus, NJ, at beginning of trip. Driver noticed some weird smoke coming from rear wheels, but dispatcher told him to leave anyway. Now waiting for about two hours on NJ Tnpk. for replacement bus. Academy/Go Buses are too old and not maintained. Better to use the train!

It's very difficult to get around at… It's very difficult to get around at the Union station with the go service! Go made it difficult to find the right platform confusing look at the screen where you are going! The agents at the Union station aren't helpful! I wouldn't recommend anyone to use the Go service! Poor customer service lack of communication!

My husband and I have travelled with Go… My husband and I have travelled with Go Buses multiple times from Manhattan to Virginia (Fairfax Station) and back. The buses have bathrooms and are quite comfortable, and we prefer this option over taking the train. I've had to cancel a trip once, and it was refunded to me as credit which I used for a future trip (I had purchased a nonrefundable ticket).

Travel from Luxor to Hurghada in Egypt Travel from Luxor to Hurghada in Egypt, for the luggage they ask me 100 egp, however in the ticket is written that will be free, because included in the ticket . I'm not complaining about the price, the problem is about the trust.

Bus broke down with an engine fire Bus broke down with an engine fire. Stranded on freeway 20 min outside NY for over 2 hours. No communication was made to tell passengers what was going on. Finally a state trooper was able to share with us what was happening. Made it 3 hours past the scheduled time into NY. Missed my afternoon plans in NY. Extremely disappointed with this bus trip and how passengers were treated.