Poor customer service I would give a zero star if I could. Perhaps the customer service people had a lot of bad experience with their customers in general. But even so, that does not give you an excuse to be rude to other customers. After reading hundreds of other reviews about go bus on yelp that their experience riding buses (i.e. waiting for more than an hour, driver not knowing the route, and on and on) were often horrible, I am determined to never use their service again. Yes, not everything can be perfect and bus fares a lot cheaper than train tickets, but there are about 10 other options to choose.

Solid 4-star experience Solid 4-star experience. Rode round trip from suburban DC (VA) to NYC. Buses were super punctual in both directions, drivers were professional and got us to our destination safely. We stopped for 10 mins on the way up on the NJ turnpike, and came nonstop on the way back. Just about 4 hours each way. On the negative side, the buses’ interiors were a tad on the old side, not uncomfortable or dirty, but a bit dated. Don’t expect a brand new luxurious coach. The WiFi was also pretty bad, but that’s not a problem if you have enough data on your plan. Good value for under $60 round trip.

Great bus ride The bus ride was comfortable,safe and a great arrival time. My only complaint is that the line was not organized, people walked up and got on the bus while myself and others were waiting on line long before they others arrived and skipped. I feel like a sign should be displayed saying where the line starts to stop all the confusion. Overall so would definitely use GoBus again

The bus driver got lost The bus driver got lost - he did not know where the pick-up spot was in MD. This resulted in us taking a 45 min detour, which caused us to hit NYC rush hour and I missed Valentine's Day dinner reservations with my boyfriend which was the entire reason I was traveling up there anyways. Very upset with this service, and will not be using this company again.

Had the most courteous Had the most courteous, informative, and overall wonderful experience due solely to the driver of my GO bus. His name was Enrique (not sure of spelling) and I made a note of the bus number because he was so fabulous. The bus # from the Pearson airport to Hamilton was 2538. He should be acknowledged for excellent service! He was so informative and helpful to everyone. Really made the last leg of my journey comfortable.