Awesome experience! My Round trip from Providence, RI to Manhattan, NY was a great experience. I would definitely recommend riding with Go Buses! The tickets are affordable, bus is very clean, seats are comfortable, and the driver is very friendly! I would definitely recommend downloading the app as well as it makes purchasing tickets extremely easy. I also love the feature on the app that helps you locate where your bus is going to be parked. I can't wait to go on another trip with Go Buses wonderful service.

Bus broke down with an engine fire Bus broke down with an engine fire. Stranded on freeway 20 min outside NY for over 2 hours. No communication was made to tell passengers what was going on. Finally a state trooper was able to share with us what was happening. Made it 3 hours past the scheduled time into NY. Missed my afternoon plans in NY. Extremely disappointed with this bus trip and how passengers were treated.

Solid 4-star experience Solid 4-star experience. Rode round trip from suburban DC (VA) to NYC. Buses were super punctual in both directions, drivers were professional and got us to our destination safely. We stopped for 10 mins on the way up on the NJ turnpike, and came nonstop on the way back. Just about 4 hours each way. On the negative side, the buses’ interiors were a tad on the old side, not uncomfortable or dirty, but a bit dated. Don’t expect a brand new luxurious coach. The WiFi was also pretty bad, but that’s not a problem if you have enough data on your plan. Good value for under $60 round trip.

Overall the experience was… Overall the experience was satisfactory. On the trip to our destination, the bus was prompt and quick however on the return trip, the first bus had tech issues then we had to wait for a back up bus. Once it arrived we left then had to stop off to drop off a driver who apparently was off work? Then the driver, who was very nice, couldn't maintain his lane while driving. We arrived almost an hour later then originally scheduled. Overall the trip was ok. Thank you!

Poor customer service I would give a zero star if I could. Perhaps the customer service people had a lot of bad experience with their customers in general. But even so, that does not give you an excuse to be rude to other customers. After reading hundreds of other reviews about go bus on yelp that their experience riding buses (i.e. waiting for more than an hour, driver not knowing the route, and on and on) were often horrible, I am determined to never use their service again. Yes, not everything can be perfect and bus fares a lot cheaper than train tickets, but there are about 10 other options to choose.