Late 30 minutes! Everything was fine but I was EXTREMELY UNHAPPY that the bus arrived 30 MINUTES LATE. It started snowing and the stop was outside, but nobody dared going in the station in case they miss the bus. It wouldn’t be that inconvenient if passengers got a message that the bus was running late. Please take this into consideration when you dispatch buses to New Haven next time.

Bus broke down with an engine fire Bus broke down with an engine fire. Stranded on freeway 20 min outside NY for over 2 hours. No communication was made to tell passengers what was going on. Finally a state trooper was able to share with us what was happening. Made it 3 hours past the scheduled time into NY. Missed my afternoon plans in NY. Extremely disappointed with this bus trip and how passengers were treated.

My husband and I have travelled with Go… My husband and I have travelled with Go Buses multiple times from Manhattan to Virginia (Fairfax Station) and back. The buses have bathrooms and are quite comfortable, and we prefer this option over taking the train. I've had to cancel a trip once, and it was refunded to me as credit which I used for a future trip (I had purchased a nonrefundable ticket).

It's very difficult to get around at… It's very difficult to get around at the Union station with the go service! Go made it difficult to find the right platform confusing look at the screen where you are going! The agents at the Union station aren't helpful! I wouldn't recommend anyone to use the Go service! Poor customer service lack of communication!

Had the most courteous Had the most courteous, informative, and overall wonderful experience due solely to the driver of my GO bus. His name was Enrique (not sure of spelling) and I made a note of the bus number because he was so fabulous. The bus # from the Pearson airport to Hamilton was 2538. He should be acknowledged for excellent service! He was so informative and helpful to everyone. Really made the last leg of my journey comfortable.