I went from Cambridge to New York City… I went from Cambridge to New York City on new year's eave. Going down, the driver was driving way too aggressively, too fast and too close to other cars. I imagine the drivers run on a tight schedule, but this was just ridiculous. Going back on new year's day, however, we had another driver, who was very different. He drove calmer and kept his distance, which made the trip much more enjoyable.

Poor customer service I would give a zero star if I could. Perhaps the customer service people had a lot of bad experience with their customers in general. But even so, that does not give you an excuse to be rude to other customers. After reading hundreds of other reviews about go bus on yelp that their experience riding buses (i.e. waiting for more than an hour, driver not knowing the route, and on and on) were often horrible, I am determined to never use their service again. Yes, not everything can be perfect and bus fares a lot cheaper than train tickets, but there are about 10 other options to choose.

Never again. 1st bus left 15 minutes late. Made an unscheduled stop. Arrive at destination 45 minutes late. 2nd bus. Arrived late. Wouldn’t allow passengers on. Bus was dirty. Toilet was disgusting. Driver was rude and inappropriate. Bus #6722 from Manhattan to Manassas, Saturday 2/29/2020. Plenty of witnesses and unhappy passengers. The rules of this platform sound like you just want good reviews so I don’t expect it to be published or acted upon. But I can prove every accusation.

Bus broke down with an engine fire Bus broke down with an engine fire. Stranded on freeway 20 min outside NY for over 2 hours. No communication was made to tell passengers what was going on. Finally a state trooper was able to share with us what was happening. Made it 3 hours past the scheduled time into NY. Missed my afternoon plans in NY. Extremely disappointed with this bus trip and how passengers were treated.

Why going through New Jersey? The ride was great. Very smooth and handled very professionally. Except for one gigantic problem… Why is a bus traveling from Boston to New York City leaving New York City via the George Washington Bridge and reentering New York City via the Lincoln tunnel? Why did we have to drive through New Jersey? It added a half an hour to our ride for no reason!