Late 30 minutes! Everything was fine but I was EXTREMELY UNHAPPY that the bus arrived 30 MINUTES LATE. It started snowing and the stop was outside, but nobody dared going in the station in case they miss the bus. It wouldn’t be that inconvenient if passengers got a message that the bus was running late. Please take this into consideration when you dispatch buses to New Haven next time.

My first time on a Go Bus My first time on a Go Bus. Newton MA to Manhattan. Parking at Riverside station for the weekend was easy and inexpensive with the PayByPhone app. Friendly and helpful agent replaced my online 9am ticket with one for 8am (I arrived earlier than I'd originally planned), and informed me I was being credited $5 for the difference in price! I appreciated the free wipes and water bottles. USB power and WiFi worked. On time at both ends. My only complaint is the cup holder - It was filthy on the bottom, and it was too weak to support the large water bottle.

embracing the unexpected.. we recently traveled on go bus for the first time..unfortunately, due to my husband having a medical emergency, we only managed to be on the bus for about two hours..we had no choice but to ask the bus driver to stop and request an ambulance.. our driver, ramon, was cool, calm and collected and we were transported and in the local hospital emergency room in about fifteen minutes..i can’t say enough how much we appreciate the professionalism and compassion that was shown..

Go bus driver Kuljit from bus 8420...THANK YOU Go bus driver Kuljit from bus 8420 literally saved me tonight from commuting all the way from MIlton Go to dixie go as I ended up on the wrong bus! He was so understanding and caring with my situation and what he did next was way well above a passengers expectation! He took the time to coordinate a return ride to dixie go with another go bus driver giving my description and explained to him of my situation, a genuine act of kindness indeed! I’m so happy to be a go rider everyday, especially because I know that I will be taken care of when a situation like this arises 😊 Thanks Kuljit! ❤️

It's very difficult to get around at… It's very difficult to get around at the Union station with the go service! Go made it difficult to find the right platform confusing look at the screen where you are going! The agents at the Union station aren't helpful! I wouldn't recommend anyone to use the Go service! Poor customer service lack of communication!