My first time on a Go Bus My first time on a Go Bus. Newton MA to Manhattan. Parking at Riverside station for the weekend was easy and inexpensive with the PayByPhone app. Friendly and helpful agent replaced my online 9am ticket with one for 8am (I arrived earlier than I'd originally planned), and informed me I was being credited $5 for the difference in price! I appreciated the free wipes and water bottles. USB power and WiFi worked. On time at both ends. My only complaint is the cup holder - It was filthy on the bottom, and it was too weak to support the large water bottle.

Bus broke down with an engine fire Bus broke down with an engine fire. Stranded on freeway 20 min outside NY for over 2 hours. No communication was made to tell passengers what was going on. Finally a state trooper was able to share with us what was happening. Made it 3 hours past the scheduled time into NY. Missed my afternoon plans in NY. Extremely disappointed with this bus trip and how passengers were treated.

Travel from Luxor to Hurghada in Egypt Travel from Luxor to Hurghada in Egypt, for the luggage they ask me 100 egp, however in the ticket is written that will be free, because included in the ticket . I'm not complaining about the price, the problem is about the trust.

Late 30 minutes! Everything was fine but I was EXTREMELY UNHAPPY that the bus arrived 30 MINUTES LATE. It started snowing and the stop was outside, but nobody dared going in the station in case they miss the bus. It wouldn’t be that inconvenient if passengers got a message that the bus was running late. Please take this into consideration when you dispatch buses to New Haven next time.

Poor customer service I would give a zero star if I could. Perhaps the customer service people had a lot of bad experience with their customers in general. But even so, that does not give you an excuse to be rude to other customers. After reading hundreds of other reviews about go bus on yelp that their experience riding buses (i.e. waiting for more than an hour, driver not knowing the route, and on and on) were often horrible, I am determined to never use their service again. Yes, not everything can be perfect and bus fares a lot cheaper than train tickets, but there are about 10 other options to choose.