Good experience and friendly staff. 9/10 Good and helpful communication with onsite staff, pleasant to deal with and explained everything in full. A little disappointed that I was not accompanied to the hire car, just given the keys and pointed out where it was parked. The vehicle had several areas of damage which I took the time to photograph to save any dispute upon return. All went well as it happened upon returning the car. Pick up and drop off to the terminal is about every 15 minutes so no waiting around for ages. Happy to book with this company again.

I have been using green motion a lot… I have been using green motion a lot for my car hire what great staff naming one hafiz very helpful smiling great personality fit for the job Always going a extra mile brilliant well recommend green motion at Heathrow Excellent……,,

Great driver I am 19.5 years old, I live in Israel, a country with many different land features, I travel a lot, I have had my license for two years, and I travel a lot i never done a exsiden in my eintier life

Stay away Avoid at all costs. I booked a car from April 21 until April 29 and called the agency on the 20/04 to ask if I could pick-up the car on April 22 instead of the 21. I was told that it was no problem at all and that I could just come on April 22 to pick up the car. On April 22, after waiting for 35 minutes in the sun outside with my family including 2 young children, I was told that there was no car left for me, that I should just wait to see if maybe there was one available. At this point I should mention that the rental was already paid for. When my wife and I started to complain to the manager and say that it was unacceptable, we were told that since we were not "nice people", he refused to give us the car, as if it were his personal decision... We were left to take our 50kg of luggage out in the street and go to another rental agency, lost 4hours in the process and about 500€.

Car hire The City Airport branch is located approx 5 minutes walk from the tube station, which was not immediately obvious when I booked. The staff were super helpful, car released promptly and there was no hassle returning the vehicle.