Shockingly bad service and lying! When we arrived at Waverley after long journey from London, we were told no car available for us as reserved car had cracked windscreen. No alternative car available and no indication given of when car might be available. When we protested Green Motion representative totally changed his story and said we could not have car because we had a dog. My wife offered to take dog on public transport if they could give us car to transport our luggage, but no car available. We are shocked by lack of availability of car, but even more by cynical lying behaviour of representative.

Good experience and friendly staff. 9/10 Good and helpful communication with onsite staff, pleasant to deal with and explained everything in full. A little disappointed that I was not accompanied to the hire car, just given the keys and pointed out where it was parked. The vehicle had several areas of damage which I took the time to photograph to save any dispute upon return. All went well as it happened upon returning the car. Pick up and drop off to the terminal is about every 15 minutes so no waiting around for ages. Happy to book with this company again.

Excellent Service from Emir at Green Motion Istanbul I recently had the pleasure of dealing with Emir at Green Motion in Istanbul, and I must say, the service provided was outstanding. Emir not only offered us a fantastic deal on a car, but he also went above and beyond to ensure our experience was seamless. From the moment we walked in, Emir greeted us with a warm smile and a friendly demeanor. He patiently listened to our requirements and provided us with several options tailored to our needs, ensuring we got the best value for our money. What truly impressed me was Emir’s attention to detail and willingness to accommodate our requests. He thoroughly explained the terms of the rental agreement and answered all our questions with professionalism and clarity. Thanks to Emir, we were able to secure a great car at a competitive price, making our trip to Istanbul even more enjoyable. I highly recommend Green Motion, especially if you have the pleasure of dealing with Emir. His exceptional customer service skills truly made a difference, and I will certainly be returning for my future car rental needs.

Great driver I am 19.5 years old, I live in Israel, a country with many different land features, I travel a lot, I have had my license for two years, and I travel a lot i never done a exsiden in my eintier life

London Heathrow Airport Let's start from the beginning. Attempting to reach them via the phone number provided in the email from the airport is impossible. There's no shuttle service, just a regular bus that runs once an hour. The car pickup process is lengthy, the staff is incompetent, and despite booking for a specific time, the car wasn't ready. We waited for over an hour. There are no restroom facilities available on-site. Existing damages were not listed on the pickup protocol; you have to document them yourself. Returning the car becomes a theater of finding damages. Eventually, they reluctantly filled out the pickup protocol. No damages were noted. I asked about the deposit refund duration and was told a maximum of 10 working days. It's been three weeks now, and I haven't received my money back. The company is holding onto my funds. Despite complaints, there's been no response. Stay away from this makeshift company. It's better to pay a few extra euros and avoid the hassle.