No car, no representative, no compensation Booked a rental car with Green Motion through Zest Car Rental, only to find there was no Green Motion representative at the airport to greet us and there was no car. Calls to help lines were unanswered for an hour and were of no help once we did get through. We were then forced to rent a car locally with a more reputable supplier and try to claim a refund later. All this having just arrived with a young child. It then took over two months to get any kind of refund, but only the absolute minimum necessary (exclusive of taxes, surcharges, insurances, etc.) leaving me significantly out of pocket. Not once did anyone show any kind of good will or additional compensation. Please stay well away from Green Motion and Zest Car Rental.

Car hire The City Airport branch is located approx 5 minutes walk from the tube station, which was not immediately obvious when I booked. The staff were super helpful, car released promptly and there was no hassle returning the vehicle.

Good experience and friendly staff. 9/10 Good and helpful communication with onsite staff, pleasant to deal with and explained everything in full. A little disappointed that I was not accompanied to the hire car, just given the keys and pointed out where it was parked. The vehicle had several areas of damage which I took the time to photograph to save any dispute upon return. All went well as it happened upon returning the car. Pick up and drop off to the terminal is about every 15 minutes so no waiting around for ages. Happy to book with this company again.

Surprised how well everything went Enthusiastic and helpful staff in Glasgow, easy and quick shuttle bus, easy check-in and return. Great value because I arranged my own excess insurance for only £3.49 per day through questor-insurance.co.uk Yes, I was debited £1200 security deposit on arrival, but that was refunded within a week. Yes, I had to check for damage and take snaps to cover myself, but that is normal these days. Yes, they checked the car very very carefully for damage, but it was ok😀 Car park was muddy with pot holes.

Never again Booked and paid in advance for a Toyota Prado, because I had to take people around in UAE. But on arrival I was informed that it had never been available, did not exist in the fleet. Ended up with a smaller car, since we arrived in the middle of the night, and had to go to the hotel. Had to get a bigger car from somewhere else afterwards. No reply from GreenMotion, no reduction in price. Nothing could be done by local staff, they just referred to head office - and head office has never responded to emails or phone calls. Have so far waited for reply since February