Shockingly bad service and lying! When we arrived at Waverley after long journey from London, we were told no car available for us as reserved car had cracked windscreen. No alternative car available and no indication given of when car might be available. When we protested Green Motion representative totally changed his story and said we could not have car because we had a dog. My wife offered to take dog on public transport if they could give us car to transport our luggage, but no car available. We are shocked by lack of availability of car, but even more by cynical lying behaviour of representative.

I had a very bad experience with Green… I had a very bad experience with Green motion Istanbul Airport. Despite the fact that the staff at the reception tries to show kindness in taking care of the customers, they give you incomplete or wrong information, I don't know if it's a language problem or a voluntary behavior. In my recent rental, they charged me an extra 250 usd claiming that it was related to a car repair that I had damaged when they had already taken the insurance costs to tell me that it included any possibility of scratching the car. Every time I call to ask for explanations they tell me that someone will call in 5 minutes and that they don't speak English, by chance and after several days of trying I got an answer that finally gave me a whatsApp contact. They submitted an invoice without the same stamp that anyone could prepare claiming it was the repair invoice. What repair? a small scratch!!! I ended up paying the insurance and the fake invoice If they think they're going to win like this, they should know that they're going to lose a lot of customers with this attitude.

London Heathrow Airport Let's start from the beginning. Attempting to reach them via the phone number provided in the email from the airport is impossible. There's no shuttle service, just a regular bus that runs once an hour. The car pickup process is lengthy, the staff is incompetent, and despite booking for a specific time, the car wasn't ready. We waited for over an hour. There are no restroom facilities available on-site. Existing damages were not listed on the pickup protocol; you have to document them yourself. Returning the car becomes a theater of finding damages. Eventually, they reluctantly filled out the pickup protocol. No damages were noted. I asked about the deposit refund duration and was told a maximum of 10 working days. It's been three weeks now, and I haven't received my money back. The company is holding onto my funds. Despite complaints, there's been no response. Stay away from this makeshift company. It's better to pay a few extra euros and avoid the hassle.

When I arrived to collect the car &… When I arrived to collect the car & despite that I'd paid full insurance via Easyjet who I'd organised the prepaid car rental booking through together with my flight. Due to my not having a credit card ? at the counter i was forced to pay £372 for a revised full insurance which if i didn't take out they would not have let me have the car, I was with my wife and looking forward to our Scottish holiday trip, I have a full clean license etc, they were a bit abrupt too if I'm honest about it all. So they held a gun to my head or I couldn't have a car , which was very distasteful, don't hire a car from these people , they seem untrustworthy, plus also I paid for a VW Golf category car but told at the counter they only had a Citroen C3 which I don't think is the same category unless I'm mistaken!

Excellent Service from Emir at Green Motion Istanbul I recently had the pleasure of dealing with Emir at Green Motion in Istanbul, and I must say, the service provided was outstanding. Emir not only offered us a fantastic deal on a car, but he also went above and beyond to ensure our experience was seamless. From the moment we walked in, Emir greeted us with a warm smile and a friendly demeanor. He patiently listened to our requirements and provided us with several options tailored to our needs, ensuring we got the best value for our money. What truly impressed me was Emir’s attention to detail and willingness to accommodate our requests. He thoroughly explained the terms of the rental agreement and answered all our questions with professionalism and clarity. Thanks to Emir, we were able to secure a great car at a competitive price, making our trip to Istanbul even more enjoyable. I highly recommend Green Motion, especially if you have the pleasure of dealing with Emir. His exceptional customer service skills truly made a difference, and I will certainly be returning for my future car rental needs.