No car, no representative, no compensation Booked a rental car with Green Motion through Zest Car Rental, only to find there was no Green Motion representative at the airport to greet us and there was no car. Calls to help lines were unanswered for an hour and were of no help once we did get through. We were then forced to rent a car locally with a more reputable supplier and try to claim a refund later. All this having just arrived with a young child. It then took over two months to get any kind of refund, but only the absolute minimum necessary (exclusive of taxes, surcharges, insurances, etc.) leaving me significantly out of pocket. Not once did anyone show any kind of good will or additional compensation. Please stay well away from Green Motion and Zest Car Rental.

Surprised how well everything went Enthusiastic and helpful staff in Glasgow, easy and quick shuttle bus, easy check-in and return. Great value because I arranged my own excess insurance for only £3.49 per day through questor-insurance.co.uk Yes, I was debited £1200 security deposit on arrival, but that was refunded within a week. Yes, I had to check for damage and take snaps to cover myself, but that is normal these days. Yes, they checked the car very very carefully for damage, but it was ok😀 Car park was muddy with pot holes.

Car hire The City Airport branch is located approx 5 minutes walk from the tube station, which was not immediately obvious when I booked. The staff were super helpful, car released promptly and there was no hassle returning the vehicle.

Un premier contact de qualité A quality first contact Rapide, clair et simple. Un site bien construit, de consultation facile. Attendons maintenant le contact avec le personnel de l’agence, la remise du véhicule et son retour aprés utilisation. Fast, clear and simple. A well-built site, easy to consult. Let's now wait for contact with the agency's staff, the delivery of the vehicle and its return after use.

Shockingly bad service and lying! When we arrived at Waverley after long journey from London, we were told no car available for us as reserved car had cracked windscreen. No alternative car available and no indication given of when car might be available. When we protested Green Motion representative totally changed his story and said we could not have car because we had a dog. My wife offered to take dog on public transport if they could give us car to transport our luggage, but no car available. We are shocked by lack of availability of car, but even more by cynical lying behaviour of representative.