I had a very bad experience with Green… I had a very bad experience with Green motion Istanbul Airport. Despite the fact that the staff at the reception tries to show kindness in taking care of the customers, they give you incomplete or wrong information, I don't know if it's a language problem or a voluntary behavior. In my recent rental, they charged me an extra 250 usd claiming that it was related to a car repair that I had damaged when they had already taken the insurance costs to tell me that it included any possibility of scratching the car. Every time I call to ask for explanations they tell me that someone will call in 5 minutes and that they don't speak English, by chance and after several days of trying I got an answer that finally gave me a whatsApp contact. They submitted an invoice without the same stamp that anyone could prepare claiming it was the repair invoice. What repair? a small scratch!!! I ended up paying the insurance and the fake invoice If they think they're going to win like this, they should know that they're going to lose a lot of customers with this attitude.

Never again Booked and paid in advance for a Toyota Prado, because I had to take people around in UAE. But on arrival I was informed that it had never been available, did not exist in the fleet. Ended up with a smaller car, since we arrived in the middle of the night, and had to go to the hotel. Had to get a bigger car from somewhere else afterwards. No reply from GreenMotion, no reduction in price. Nothing could be done by local staff, they just referred to head office - and head office has never responded to emails or phone calls. Have so far waited for reply since February

Car hire The City Airport branch is located approx 5 minutes walk from the tube station, which was not immediately obvious when I booked. The staff were super helpful, car released promptly and there was no hassle returning the vehicle.

I received Great experience going… I received Great experience going through through website & called the agent to ask some more details. I wasn't happy though because the deposit amount is not stated online. I had to call the Call Centre to get that. If your team can attend to that. Otherwise I received Great offer.

Stay away Avoid at all costs. I booked a car from April 21 until April 29 and called the agency on the 20/04 to ask if I could pick-up the car on April 22 instead of the 21. I was told that it was no problem at all and that I could just come on April 22 to pick up the car. On April 22, after waiting for 35 minutes in the sun outside with my family including 2 young children, I was told that there was no car left for me, that I should just wait to see if maybe there was one available. At this point I should mention that the rental was already paid for. When my wife and I started to complain to the manager and say that it was unacceptable, we were told that since we were not "nice people", he refused to give us the car, as if it were his personal decision... We were left to take our 50kg of luggage out in the street and go to another rental agency, lost 4hours in the process and about 500€.