Shockingly bad service and lying! When we arrived at Waverley after long journey from London, we were told no car available for us as reserved car had cracked windscreen. No alternative car available and no indication given of when car might be available. When we protested Green Motion representative totally changed his story and said we could not have car because we had a dog. My wife offered to take dog on public transport if they could give us car to transport our luggage, but no car available. We are shocked by lack of availability of car, but even more by cynical lying behaviour of representative.

Workshop expérience ever Workshop expérience ever. They cancelled our car last minute for no ressource ! And we have a baby. It was awful to fine a car last min …. Ans they didn’t reimburse what we paid! Never again

Stay away Avoid at all costs. I booked a car from April 21 until April 29 and called the agency on the 20/04 to ask if I could pick-up the car on April 22 instead of the 21. I was told that it was no problem at all and that I could just come on April 22 to pick up the car. On April 22, after waiting for 35 minutes in the sun outside with my family including 2 young children, I was told that there was no car left for me, that I should just wait to see if maybe there was one available. At this point I should mention that the rental was already paid for. When my wife and I started to complain to the manager and say that it was unacceptable, we were told that since we were not "nice people", he refused to give us the car, as if it were his personal decision... We were left to take our 50kg of luggage out in the street and go to another rental agency, lost 4hours in the process and about 500€.

When I arrived to collect the car &… When I arrived to collect the car & despite that I'd paid full insurance via Easyjet who I'd organised the prepaid car rental booking through together with my flight. Due to my not having a credit card ? at the counter i was forced to pay £372 for a revised full insurance which if i didn't take out they would not have let me have the car, I was with my wife and looking forward to our Scottish holiday trip, I have a full clean license etc, they were a bit abrupt too if I'm honest about it all. So they held a gun to my head or I couldn't have a car , which was very distasteful, don't hire a car from these people , they seem untrustworthy, plus also I paid for a VW Golf category car but told at the counter they only had a Citroen C3 which I don't think is the same category unless I'm mistaken!

Surprised how well everything went Enthusiastic and helpful staff in Glasgow, easy and quick shuttle bus, easy check-in and return. Great value because I arranged my own excess insurance for only £3.49 per day through questor-insurance.co.uk Yes, I was debited £1200 security deposit on arrival, but that was refunded within a week. Yes, I had to check for damage and take snaps to cover myself, but that is normal these days. Yes, they checked the car very very carefully for damage, but it was ok😀 Car park was muddy with pot holes.