Never again Booked and paid in advance for a Toyota Prado, because I had to take people around in UAE. But on arrival I was informed that it had never been available, did not exist in the fleet. Ended up with a smaller car, since we arrived in the middle of the night, and had to go to the hotel. Had to get a bigger car from somewhere else afterwards. No reply from GreenMotion, no reduction in price. Nothing could be done by local staff, they just referred to head office - and head office has never responded to emails or phone calls. Have so far waited for reply since February

I rented a car from Green Motion… I rented a car from Green Motion Liverpool airport. I was treated with the utmost respect and the delivery of service was excellent. Yasin, Mo, Mushy and Sal were on time, they provided me with a quality car and it took 15 minutes only to complete paperwork and get me on the road. Thank you guys. I will be back and I will recommend Green Motion Liverpool Airport to everyone.

London Heathrow Airport Let's start from the beginning. Attempting to reach them via the phone number provided in the email from the airport is impossible. There's no shuttle service, just a regular bus that runs once an hour. The car pickup process is lengthy, the staff is incompetent, and despite booking for a specific time, the car wasn't ready. We waited for over an hour. There are no restroom facilities available on-site. Existing damages were not listed on the pickup protocol; you have to document them yourself. Returning the car becomes a theater of finding damages. Eventually, they reluctantly filled out the pickup protocol. No damages were noted. I asked about the deposit refund duration and was told a maximum of 10 working days. It's been three weeks now, and I haven't received my money back. The company is holding onto my funds. Despite complaints, there's been no response. Stay away from this makeshift company. It's better to pay a few extra euros and avoid the hassle.

Shockingly bad service and lying! When we arrived at Waverley after long journey from London, we were told no car available for us as reserved car had cracked windscreen. No alternative car available and no indication given of when car might be available. When we protested Green Motion representative totally changed his story and said we could not have car because we had a dog. My wife offered to take dog on public transport if they could give us car to transport our luggage, but no car available. We are shocked by lack of availability of car, but even more by cynical lying behaviour of representative.

Un premier contact de qualité A quality first contact Rapide, clair et simple. Un site bien construit, de consultation facile. Attendons maintenant le contact avec le personnel de l’agence, la remise du véhicule et son retour aprés utilisation. Fast, clear and simple. A well-built site, easy to consult. Let's now wait for contact with the agency's staff, the delivery of the vehicle and its return after use.