London Heathrow Airport Let's start from the beginning. Attempting to reach them via the phone number provided in the email from the airport is impossible. There's no shuttle service, just a regular bus that runs once an hour. The car pickup process is lengthy, the staff is incompetent, and despite booking for a specific time, the car wasn't ready. We waited for over an hour. There are no restroom facilities available on-site. Existing damages were not listed on the pickup protocol; you have to document them yourself. Returning the car becomes a theater of finding damages. Eventually, they reluctantly filled out the pickup protocol. No damages were noted. I asked about the deposit refund duration and was told a maximum of 10 working days. It's been three weeks now, and I haven't received my money back. The company is holding onto my funds. Despite complaints, there's been no response. Stay away from this makeshift company. It's better to pay a few extra euros and avoid the hassle.

Excellent Service from Emir at Green Motion Istanbul I recently had the pleasure of dealing with Emir at Green Motion in Istanbul, and I must say, the service provided was outstanding. Emir not only offered us a fantastic deal on a car, but he also went above and beyond to ensure our experience was seamless. From the moment we walked in, Emir greeted us with a warm smile and a friendly demeanor. He patiently listened to our requirements and provided us with several options tailored to our needs, ensuring we got the best value for our money. What truly impressed me was Emir’s attention to detail and willingness to accommodate our requests. He thoroughly explained the terms of the rental agreement and answered all our questions with professionalism and clarity. Thanks to Emir, we were able to secure a great car at a competitive price, making our trip to Istanbul even more enjoyable. I highly recommend Green Motion, especially if you have the pleasure of dealing with Emir. His exceptional customer service skills truly made a difference, and I will certainly be returning for my future car rental needs.

Stay away Avoid at all costs. I booked a car from April 21 until April 29 and called the agency on the 20/04 to ask if I could pick-up the car on April 22 instead of the 21. I was told that it was no problem at all and that I could just come on April 22 to pick up the car. On April 22, after waiting for 35 minutes in the sun outside with my family including 2 young children, I was told that there was no car left for me, that I should just wait to see if maybe there was one available. At this point I should mention that the rental was already paid for. When my wife and I started to complain to the manager and say that it was unacceptable, we were told that since we were not "nice people", he refused to give us the car, as if it were his personal decision... We were left to take our 50kg of luggage out in the street and go to another rental agency, lost 4hours in the process and about 500€.

Shockingly bad service and lying! When we arrived at Waverley after long journey from London, we were told no car available for us as reserved car had cracked windscreen. No alternative car available and no indication given of when car might be available. When we protested Green Motion representative totally changed his story and said we could not have car because we had a dog. My wife offered to take dog on public transport if they could give us car to transport our luggage, but no car available. We are shocked by lack of availability of car, but even more by cynical lying behaviour of representative.

Im a real person :D I had a good… Im a real person :D I had a good experience. Quick checkin and checkout. Hired small car which had competitive price for 4 days. Payed for Green Motion full insurance and had zero problem.