Good experience and friendly staff. 9/10 Good and helpful communication with onsite staff, pleasant to deal with and explained everything in full. A little disappointed that I was not accompanied to the hire car, just given the keys and pointed out where it was parked. The vehicle had several areas of damage which I took the time to photograph to save any dispute upon return. All went well as it happened upon returning the car. Pick up and drop off to the terminal is about every 15 minutes so no waiting around for ages. Happy to book with this company again.

Rented a car in Montenegro Rented a car in Montenegro, the staff were great, super friendly and efficient! Even got upgraded to a better car which was a plus!

Surprised how well everything went Enthusiastic and helpful staff in Glasgow, easy and quick shuttle bus, easy check-in and return. Great value because I arranged my own excess insurance for only £3.49 per day through questor-insurance.co.uk Yes, I was debited £1200 security deposit on arrival, but that was refunded within a week. Yes, I had to check for damage and take snaps to cover myself, but that is normal these days. Yes, they checked the car very very carefully for damage, but it was ok😀 Car park was muddy with pot holes.

London Heathrow Airport Let's start from the beginning. Attempting to reach them via the phone number provided in the email from the airport is impossible. There's no shuttle service, just a regular bus that runs once an hour. The car pickup process is lengthy, the staff is incompetent, and despite booking for a specific time, the car wasn't ready. We waited for over an hour. There are no restroom facilities available on-site. Existing damages were not listed on the pickup protocol; you have to document them yourself. Returning the car becomes a theater of finding damages. Eventually, they reluctantly filled out the pickup protocol. No damages were noted. I asked about the deposit refund duration and was told a maximum of 10 working days. It's been three weeks now, and I haven't received my money back. The company is holding onto my funds. Despite complaints, there's been no response. Stay away from this makeshift company. It's better to pay a few extra euros and avoid the hassle.

When I arrived to collect the car &… When I arrived to collect the car & despite that I'd paid full insurance via Easyjet who I'd organised the prepaid car rental booking through together with my flight. Due to my not having a credit card ? at the counter i was forced to pay £372 for a revised full insurance which if i didn't take out they would not have let me have the car, I was with my wife and looking forward to our Scottish holiday trip, I have a full clean license etc, they were a bit abrupt too if I'm honest about it all. So they held a gun to my head or I couldn't have a car , which was very distasteful, don't hire a car from these people , they seem untrustworthy, plus also I paid for a VW Golf category car but told at the counter they only had a Citroen C3 which I don't think is the same category unless I'm mistaken!