Shockingly bad service and lying! When we arrived at Waverley after long journey from London, we were told no car available for us as reserved car had cracked windscreen. No alternative car available and no indication given of when car might be available. When we protested Green Motion representative totally changed his story and said we could not have car because we had a dog. My wife offered to take dog on public transport if they could give us car to transport our luggage, but no car available. We are shocked by lack of availability of car, but even more by cynical lying behaviour of representative.

Stay away Avoid at all costs. I booked a car from April 21 until April 29 and called the agency on the 20/04 to ask if I could pick-up the car on April 22 instead of the 21. I was told that it was no problem at all and that I could just come on April 22 to pick up the car. On April 22, after waiting for 35 minutes in the sun outside with my family including 2 young children, I was told that there was no car left for me, that I should just wait to see if maybe there was one available. At this point I should mention that the rental was already paid for. When my wife and I started to complain to the manager and say that it was unacceptable, we were told that since we were not "nice people", he refused to give us the car, as if it were his personal decision... We were left to take our 50kg of luggage out in the street and go to another rental agency, lost 4hours in the process and about 500€.

Nothing wrong with the service but… Nothing wrong with the service but nearly 2 weeks after returning the car I'm still waiting for a £1200 deposit back. Hired a car from Europecar since and my deposit was returned when I returned the car. Cheap hire cars but multiple customer deposits held for no reason. I won't be using Green Motion again.

Great driver I am 19.5 years old, I live in Israel, a country with many different land features, I travel a lot, I have had my license for two years, and I travel a lot i never done a exsiden in my eintier life

Never again Booked and paid in advance for a Toyota Prado, because I had to take people around in UAE. But on arrival I was informed that it had never been available, did not exist in the fleet. Ended up with a smaller car, since we arrived in the middle of the night, and had to go to the hotel. Had to get a bigger car from somewhere else afterwards. No reply from GreenMotion, no reduction in price. Nothing could be done by local staff, they just referred to head office - and head office has never responded to emails or phone calls. Have so far waited for reply since February