No car, no representative, no compensation Booked a rental car with Green Motion through Zest Car Rental, only to find there was no Green Motion representative at the airport to greet us and there was no car. Calls to help lines were unanswered for an hour and were of no help once we did get through. We were then forced to rent a car locally with a more reputable supplier and try to claim a refund later. All this having just arrived with a young child. It then took over two months to get any kind of refund, but only the absolute minimum necessary (exclusive of taxes, surcharges, insurances, etc.) leaving me significantly out of pocket. Not once did anyone show any kind of good will or additional compensation. Please stay well away from Green Motion and Zest Car Rental.

Stay away Avoid at all costs. I booked a car from April 21 until April 29 and called the agency on the 20/04 to ask if I could pick-up the car on April 22 instead of the 21. I was told that it was no problem at all and that I could just come on April 22 to pick up the car. On April 22, after waiting for 35 minutes in the sun outside with my family including 2 young children, I was told that there was no car left for me, that I should just wait to see if maybe there was one available. At this point I should mention that the rental was already paid for. When my wife and I started to complain to the manager and say that it was unacceptable, we were told that since we were not "nice people", he refused to give us the car, as if it were his personal decision... We were left to take our 50kg of luggage out in the street and go to another rental agency, lost 4hours in the process and about 500€.

Nothing wrong with the service but… Nothing wrong with the service but nearly 2 weeks after returning the car I'm still waiting for a £1200 deposit back. Hired a car from Europecar since and my deposit was returned when I returned the car. Cheap hire cars but multiple customer deposits held for no reason. I won't be using Green Motion again.

I had a very bad experience with Green… I had a very bad experience with Green motion Istanbul Airport. Despite the fact that the staff at the reception tries to show kindness in taking care of the customers, they give you incomplete or wrong information, I don't know if it's a language problem or a voluntary behavior. In my recent rental, they charged me an extra 250 usd claiming that it was related to a car repair that I had damaged when they had already taken the insurance costs to tell me that it included any possibility of scratching the car. Every time I call to ask for explanations they tell me that someone will call in 5 minutes and that they don't speak English, by chance and after several days of trying I got an answer that finally gave me a whatsApp contact. They submitted an invoice without the same stamp that anyone could prepare claiming it was the repair invoice. What repair? a small scratch!!! I ended up paying the insurance and the fake invoice If they think they're going to win like this, they should know that they're going to lose a lot of customers with this attitude.

Excellent Service from Emir at Green Motion Istanbul I recently had the pleasure of dealing with Emir at Green Motion in Istanbul, and I must say, the service provided was outstanding. Emir not only offered us a fantastic deal on a car, but he also went above and beyond to ensure our experience was seamless. From the moment we walked in, Emir greeted us with a warm smile and a friendly demeanor. He patiently listened to our requirements and provided us with several options tailored to our needs, ensuring we got the best value for our money. What truly impressed me was Emir’s attention to detail and willingness to accommodate our requests. He thoroughly explained the terms of the rental agreement and answered all our questions with professionalism and clarity. Thanks to Emir, we were able to secure a great car at a competitive price, making our trip to Istanbul even more enjoyable. I highly recommend Green Motion, especially if you have the pleasure of dealing with Emir. His exceptional customer service skills truly made a difference, and I will certainly be returning for my future car rental needs.