On Monday July 10, 2023 On Monday July 10, 2023, 6:30 scheduled bus have no air conditioning for our daily commuters. We are summon to pay your costly bus rates. We definitely expect highest quality of service. You should reimburse the commuters their funds. Also conduct better maintenance services for your bus. This is unacceptable service and Martz needs to be ashamed to provide unacceptable service. Would you put your family on hot bus and make them suffer? I don't think so. You need to make better decisions and improve your service.

I have used Martz a few times in the… I have used Martz a few times in the last few months and they have been uneventful and pleasant. On the 18th of June I took a bus trip from Scranton, PA to Boston it was a Greyhound trip returning on the 21st. The first leg of my trip was a Martz Trailway from Scranton to NY uneventful. Second bus was stuck on side of road for 5 hours. Going home on Monday missed my bus to Scranton 2:20 in afternoon was told I could not get bud till 530am Tuesday I crossed the street to a Martz Trailways and the man there had me on a bus at 4:30 Monday and I arrived in Scranton 2 hours later than I was suppose to. It was very frightening to me a d Martz Trailways saved the day.

Things just keep getting worse Things just keep getting worse. For some reason they continue to cave to the pressure brought by occasional riders rather than listening to the thoughts of daily commuters. The reservation system is a nightmare that no one wanted and the new website is ridiculously slow and a pain to navigate. It’s a shame really. I’ve been riding for 13 years and was hoping it would get better or stay the same, instead it’s gotten worse. Wonder if that imaginary train will ever actually happen.

Drivers & Staff are Friendly Drivers & Staff are Friendly Prices too high for the services rendered. Management doesn't seem to care about the customers. They instituted a reservation system without polling the daily commuters. They are catering to the vacationers who ride a few times a year instead of us who take the bus 250+ days a year.

I understand the pandemic when busses… I understand the pandemic when busses had to be cut, but now more busses need to added to your schedule. I have seen one bus that people had to stand up for almost 2 hour ride, folks left behind and they had to wait hours for the next bus. I suggest that Martz should invest in a small van to hold the smaller amount of folks left behind, going to the water park and especially at night when u have the late busses. This I feel will save on cost and gas or even all electric. Speaking of electric busses they will save the rising cost of gas passed on to the patrons in ticket cost.