I have used Martz a few times in the… I have used Martz a few times in the last few months and they have been uneventful and pleasant. On the 18th of June I took a bus trip from Scranton, PA to Boston it was a Greyhound trip returning on the 21st. The first leg of my trip was a Martz Trailway from Scranton to NY uneventful. Second bus was stuck on side of road for 5 hours. Going home on Monday missed my bus to Scranton 2:20 in afternoon was told I could not get bud till 530am Tuesday I crossed the street to a Martz Trailways and the man there had me on a bus at 4:30 Monday and I arrived in Scranton 2 hours later than I was suppose to. It was very frightening to me a d Martz Trailways saved the day.

Scranton to NYC route was good Scranton to NYC route was good. However, the bus got overcrowded because the passengers from a subsequent bus were allowed to board the previous bus. Also, there was no movie during the ride which makes the ride time seem longer so running movies for the passengers is the cheapest way to make the ride more enjoyable (as airlines figured this out a long time ago)

I understand the pandemic when busses… I understand the pandemic when busses had to be cut, but now more busses need to added to your schedule. I have seen one bus that people had to stand up for almost 2 hour ride, folks left behind and they had to wait hours for the next bus. I suggest that Martz should invest in a small van to hold the smaller amount of folks left behind, going to the water park and especially at night when u have the late busses. This I feel will save on cost and gas or even all electric. Speaking of electric busses they will save the rising cost of gas passed on to the patrons in ticket cost.

Bus was on time ,clean but packed so me… Bus was on time ,clean but packed so me and my kids had to seat away from each other ,some customers had they backpacks and stuff placed next to empty seats that's not right the driver should check that. And they're should be seat number on the ticket like airline has.

Things just keep getting worse Things just keep getting worse. For some reason they continue to cave to the pressure brought by occasional riders rather than listening to the thoughts of daily commuters. The reservation system is a nightmare that no one wanted and the new website is ridiculously slow and a pain to navigate. It’s a shame really. I’ve been riding for 13 years and was hoping it would get better or stay the same, instead it’s gotten worse. Wonder if that imaginary train will ever actually happen.