On Monday July 10, 2023 On Monday July 10, 2023, 6:30 scheduled bus have no air conditioning for our daily commuters. We are summon to pay your costly bus rates. We definitely expect highest quality of service. You should reimburse the commuters their funds. Also conduct better maintenance services for your bus. This is unacceptable service and Martz needs to be ashamed to provide unacceptable service. Would you put your family on hot bus and make them suffer? I don't think so. You need to make better decisions and improve your service.

Bring water and be ready to sweat Not a fan of the air quality in the bus. Was 80 today outside and for the entire commute; the outdoor temp dropped to 70 in nightfall yet the bus remained the same 79 inside with stagnant air. I looked around and saw that everyone else was SWEATING while it was cool outside.

Scranton to NYC route was good Scranton to NYC route was good. However, the bus got overcrowded because the passengers from a subsequent bus were allowed to board the previous bus. Also, there was no movie during the ride which makes the ride time seem longer so running movies for the passengers is the cheapest way to make the ride more enjoyable (as airlines figured this out a long time ago)

I have used Martz a few times in the… I have used Martz a few times in the last few months and they have been uneventful and pleasant. On the 18th of June I took a bus trip from Scranton, PA to Boston it was a Greyhound trip returning on the 21st. The first leg of my trip was a Martz Trailway from Scranton to NY uneventful. Second bus was stuck on side of road for 5 hours. Going home on Monday missed my bus to Scranton 2:20 in afternoon was told I could not get bud till 530am Tuesday I crossed the street to a Martz Trailways and the man there had me on a bus at 4:30 Monday and I arrived in Scranton 2 hours later than I was suppose to. It was very frightening to me a d Martz Trailways saved the day.

The bus did not enforce mask rules at… The bus did not enforce mask rules at all. I was very uncomfortable in a bus with at least half of the people unmasked. No announcement from the driver, unlike other modes of transportation like LIRR, New Jersey Transit and Amtrak.