Ordered a starter kit for Skidoo etec… Ordered a starter kit for Skidoo etec on 3 November. order number # 11-4708788. Delivery date of January 24th, 2023. Three months waiting period. Would appreciate updates every now and then. Takes forever to ship

I had an incredDisappointing Experience with Partzilla – Beware of Misleading Practices!ibly disappointing… I had an incredibly disappointing experience with Partzilla, which I feel compelled to share to prevent others from facing similar issues. My journey with this company has been marked by a series of misleading communications and subpar customer service that have left me deeply frustrated. Initially, I was pleased to find all the motorcycle parts I needed listed as available on Partzilla's website. I placed my order, confident in their prompt delivery promise. However, the situation quickly deteriorated. Shortly after my order was confirmed, I received an email indicating that one of the items was on backorder, with no clear ETA provided. This was just the beginning. Subsequent updates continued to shift the availability of the items, with previously confirmed "in-stock" parts now delayed. Efforts to resolve these issues through customer service were futile. The representatives I spoke with were often uninformed due to ongoing "system issues," providing little to no useful information or resolution. The lack of transparency and reliability continued, leading me to place a second order in hopes that it might be fulfilled more smoothly. Unfortunately, the same pattern of misinformation and delays occurred. Throughout this process, Partzilla's customer service failed to offer any real solutions, only further apologies and broken promises. After weeks of frustration and no progress, I had to initiate a dispute with my bank and even considered taking legal action due to the financial and time losses incurred. For anyone considering purchasing from Partzilla, I would urge you to look elsewhere. Their inability to deliver as promised, coupled with a frustrating lack of communication, makes them a highly unreliable choice for motorcycle parts. There are other vendors who offer better service and respect for customers’ time and money.

Terrible website, but Good stock, terrible website. I have specifically signed in about 20 times to add things to my cart. When I go to sign in next time, they have somehow magically disappeared. I've edited my review. It used to be 3 stars. Their website is still annoying but it's obvious they've put in a lot of work to help consumers find parts.

Regular Customer I've been a Partzilla customer for a few years now and very happy with their inventory, prices, and overall ordering & delivery process. Their web site is very good but not great but that's the only aspect that keeps me from a 5-star rating.

Avoid these scammers! Ordered a variety of 4 wheeler parts. After waiting two months, I contacted customer service who said that they were waiting on one part. I asked that they ship the other parts and then ship the additional part when it comes in. After waiting another month, I received notice that my shipment was “lost”, I then disputed charges on my credit card. A few days later, I notified that my shipment was “found” and would be delivered within two days. Upon receiving the parts, I reversed the charge back, but was still missing a $160 part. Partzilla then told me to return all parts and sent me a return shipping label. I then contacted customer service via text and email. I received an e-mail from a complete imbecile who was rude and refuse to give their name. I requested to speak with a supervisor. Another person who also refused to identify themselves emailed me and stated that I would receive a refund credit on my account. It has been over a year and nothing. This company is a rip off and a joke!