18 year old Suzuki I ordered a front fender for my 18 year old suzuki JR50 and the new fender color didn't match. They sent me a return authorization and I sent the fender back. I received a full refund very quickly. They researched the fender that I needed based on the serial number so I could order the right color. The customer service has been excellent.

MC Hardware Order Ordered misc. hardware to fit my Honda CTX 700 on 12/7/23. Received the order (less one back-ordered item which I cancelled as there was no future delivery date available), on 1/8/24. Although parts were received as ordered - it took 4.5 weeks to get them! I'd nearly forgotten what I'd ordered by the time it arrived!

Called and spoke with a very helpful… Called and spoke with a very helpful and friendly woman named Lynn. She took her time to make sure I was happy with my order adding and subtracting things for me. I called thinking I'd get the typical your out of luck but, that's not the case with partzilla or an employee named Lynn. I typically dont leave reviews but when someone and a company exceed my expectations they deserve recognition. Thanks partzilla and Lynn. Great company and service. Loyal customer!

Avoid these scammers! Ordered a variety of 4 wheeler parts. After waiting two months, I contacted customer service who said that they were waiting on one part. I asked that they ship the other parts and then ship the additional part when it comes in. After waiting another month, I received notice that my shipment was “lost”, I then disputed charges on my credit card. A few days later, I notified that my shipment was “found” and would be delivered within two days. Upon receiving the parts, I reversed the charge back, but was still missing a $160 part. Partzilla then told me to return all parts and sent me a return shipping label. I then contacted customer service via text and email. I received an e-mail from a complete imbecile who was rude and refuse to give their name. I requested to speak with a supervisor. Another person who also refused to identify themselves emailed me and stated that I would receive a refund credit on my account. It has been over a year and nothing. This company is a rip off and a joke!

I had an incredDisappointing Experience with Partzilla – Beware of Misleading Practices!ibly disappointing… I had an incredibly disappointing experience with Partzilla, which I feel compelled to share to prevent others from facing similar issues. My journey with this company has been marked by a series of misleading communications and subpar customer service that have left me deeply frustrated. Initially, I was pleased to find all the motorcycle parts I needed listed as available on Partzilla's website. I placed my order, confident in their prompt delivery promise. However, the situation quickly deteriorated. Shortly after my order was confirmed, I received an email indicating that one of the items was on backorder, with no clear ETA provided. This was just the beginning. Subsequent updates continued to shift the availability of the items, with previously confirmed "in-stock" parts now delayed. Efforts to resolve these issues through customer service were futile. The representatives I spoke with were often uninformed due to ongoing "system issues," providing little to no useful information or resolution. The lack of transparency and reliability continued, leading me to place a second order in hopes that it might be fulfilled more smoothly. Unfortunately, the same pattern of misinformation and delays occurred. Throughout this process, Partzilla's customer service failed to offer any real solutions, only further apologies and broken promises. After weeks of frustration and no progress, I had to initiate a dispute with my bank and even considered taking legal action due to the financial and time losses incurred. For anyone considering purchasing from Partzilla, I would urge you to look elsewhere. Their inability to deliver as promised, coupled with a frustrating lack of communication, makes them a highly unreliable choice for motorcycle parts. There are other vendors who offer better service and respect for customers’ time and money.