Regular Customer I've been a Partzilla customer for a few years now and very happy with their inventory, prices, and overall ordering & delivery process. Their web site is very good but not great but that's the only aspect that keeps me from a 5-star rating.

Ordered a starter kit for Skidoo etec… Ordered a starter kit for Skidoo etec on 3 November. order number # 11-4708788. Delivery date of January 24th, 2023. Three months waiting period. Would appreciate updates every now and then. Takes forever to ship

MC Hardware Order Ordered misc. hardware to fit my Honda CTX 700 on 12/7/23. Received the order (less one back-ordered item which I cancelled as there was no future delivery date available), on 1/8/24. Although parts were received as ordered - it took 4.5 weeks to get them! I'd nearly forgotten what I'd ordered by the time it arrived!

I had an incredDisappointing Experience with Partzilla – Beware of Misleading Practices!ibly disappointing… I had an incredibly disappointing experience with Partzilla, which I feel compelled to share to prevent others from facing similar issues. My journey with this company has been marked by a series of misleading communications and subpar customer service that have left me deeply frustrated. Initially, I was pleased to find all the motorcycle parts I needed listed as available on Partzilla's website. I placed my order, confident in their prompt delivery promise. However, the situation quickly deteriorated. Shortly after my order was confirmed, I received an email indicating that one of the items was on backorder, with no clear ETA provided. This was just the beginning. Subsequent updates continued to shift the availability of the items, with previously confirmed "in-stock" parts now delayed. Efforts to resolve these issues through customer service were futile. The representatives I spoke with were often uninformed due to ongoing "system issues," providing little to no useful information or resolution. The lack of transparency and reliability continued, leading me to place a second order in hopes that it might be fulfilled more smoothly. Unfortunately, the same pattern of misinformation and delays occurred. Throughout this process, Partzilla's customer service failed to offer any real solutions, only further apologies and broken promises. After weeks of frustration and no progress, I had to initiate a dispute with my bank and even considered taking legal action due to the financial and time losses incurred. For anyone considering purchasing from Partzilla, I would urge you to look elsewhere. Their inability to deliver as promised, coupled with a frustrating lack of communication, makes them a highly unreliable choice for motorcycle parts. There are other vendors who offer better service and respect for customers’ time and money.

Don't ship when promised Decent prices, but impossible to get product in a timely manner. Items state they ship in a couple of days but then a week later nothing has shipped and when you call in, they tell you they haven't received the parts yet.