Partzilla scammed on shipping! … Partzilla was able to get me the OEM parts that I was looking for. My problem is I paid extra for the expedited shipping, My order was late so I called UPS, they told me to take it up with Partzilla. I called Partzilla customer service and they told me that expedited shipping can actually take up to 5 days, even though the order clearly states two day shipping. Be wary when ordering, they do scam customers with shipping to make extra money. They should be investigated by the FTC for fraud!

No contact Ordered many items, all in stock. Paid and suddenly not in stock, 10 days later 3 unanswered emails. I've asked to remove missing (only 1 now) item and place in my basket. A large number of items are in my basket, waiting to order once the first load is received. Guess it's time to call visa.

MC Hardware Order Ordered misc. hardware to fit my Honda CTX 700 on 12/7/23. Received the order (less one back-ordered item which I cancelled as there was no future delivery date available), on 1/8/24. Although parts were received as ordered - it took 4.5 weeks to get them! I'd nearly forgotten what I'd ordered by the time it arrived!

18 year old Suzuki I ordered a front fender for my 18 year old suzuki JR50 and the new fender color didn't match. They sent me a return authorization and I sent the fender back. I received a full refund very quickly. They researched the fender that I needed based on the serial number so I could order the right color. The customer service has been excellent.

Be patient, fantastic parts diagrams! So the lead time on parts to process is slightly misleading BUT think about where they might all come from first before complaining or ordering. In the checkout people have the option to ship what's in stock first or wait until everything is together. I've never had an issue as of yet and that's why I keep returning to partzilla. Not only do they have some of the best diagrams with part numbers but I'd say 80% in stock for my applications so far and shipping is still fast.