The experience was shockingly horrible! I went to the dealership for a service repair on my Honda Odyssey Elite. The service advisor was beyond amazing! However, I wanted to purchase a new Honda Civic Ex - L with Navigation and that is when the experience dramatically changed. Sorry we don't have the vehicle you want please go to our sister store in Tampa?!!!?! No numbers until I finally raised enough of a fuss. Then the service advisor gave me the sheet of paper with the numbers on it!!! The salesman didn't and I never even seen the manager!!! Very disappointed and trust me I'll be telling everyone that I know about how horrible of a sales experience it was.

Took my auto in for repairs from an… Took my auto in for repairs from an encounter with an armadillo. Had a great experience with my service advisor, Mike. However, Bill James, the service manager did not follow-up on his commitment to me. He said he would get back to me regarding the cost of my repair, but did not. After leaving many messages on his voice mail, no response. The website talks about their core values. One says "Focused on strengthening customer relationships". Perhaps Bill needs to review those core values and then put them into action. When it comes time for me to purchase a new vehicle, I will remember those core values that were not followed and shop elsewhere.

Great dealership and sales agent Really great experience looking at be options. Everyone was fantastic. Andy was an incredible sales agent/Honda expert. He knew his stiff, was honest and consistent. Took me three years to decide with multiple visits and test drives. Never got frustrated with me, and was always helpful, generous with his time and a very nice guy all around. I would highly recommend seeking Andy out of you pop by the dealership. Kurt my finance guy was awesome too, really great people and experience at this dealership. I would do business with them again in a heartbeat.

Very Unacceptable and Unbelievable Wasn't even half way out my car before these clowns were asking me if i would trade in my car when i was only there for my mother getting her an already approved loan at x amount. No car was showed to us and they immediately tried to upsale a different loan to my mother when she already had a loan ready to be processed and agreed upon. Horrible service, greedy salesman that couldn't sale a free car, save yourself the trip and go elsewhere.

recommended unnecessary repairs I had maintained my car with the dealership where I purchased it, but brought my car in for an oil change to Wesley Chapel after moving to the area. They recommended several expensive repairs and told me the most crucial thing I needed to do was replace the lower containment arm bushings. I don't know what that is, but the mechanic stated it was cracked and needed to be replaced very soon at a cost of about $500. I later took my car back to the old dealership who thought it was strange that they hadn't noticed any wear in that area before. After having 2 separate mechanics inspect the car, they found no crack or any need to replace anything. I will not be going back to Wesley Chapel because I feel they tried to take advantage of me.