Customer support on two occasions told… Customer support on two occasions told me brake pads are compatible with my car. My car has Carbon Ceramic rotors on the front and each rotor costs $4,500.00. After verifying with Brembo the pad part number I received I was told by Brembo these pads are not compatible with these rotors. CARiD customer support wouldn't let me RMA them even when it was their error to begin with... If Brembo tells me to not use these pads I can't take a risk at destroying my front rotors. I don't know why customer support doesn't seem t understand. I even sent them the email correspondence I had with Brembo Brakes...

Rewritten shipping fee charge on a part that never shipped Ordered a headlight for my car. Next day I found out it wouldn't work so I canceled order. Asked for a refund and today they show the refund is started but they're charging me a return shipping fee. On a part they never had to ship. The restocking fee I get bit a retun shipping fee charge is ridiculous

Excellent purchase! From beginning to end this was one of the best purchasing experiences I have ever had. Personal contact and a very good price. Wheels and tires mounted,balanced,and delivered in a seamless process. I cannot say enough good things about this purchase! I not only highly recommend Carid but have been really everyone I know about them? Thank you so much!

Can we get zero stars Can we get zero stars? I place an order for a customer's vehicle over a week ago. Today I go to track ther order only to se that 1 they have canceled my order and 2 they still have my money. I called customer service to see I I could get some clarity and was told that the made a mistake on how much I was charged for shipping so they canceled my order all together. They didn't even take the time to call me to see if I would be willing to pay the difference do I could still get my parts on time. Never again these people have horrible customer care.

14 PC Chrome Window Trim - 2024 Grand Highglander I am more than exceedingly disappointed in the product quality. I ordered a 14 pc chrome window trim for my new 2024 Grand Highlander. I had it professionally installed by a detailing company and they installed it perfectly. The pillars are great and fit perfectly, but the rest of the package trim is a disaster. The window surround is is flat, cheap looking and full of snags and saw marks on the finish. I sincerely doubt it was laser cut at all. It came pre-packaged and maybe Carid didn't produce it but bought it from a vendor and never looked at the product, but at a cost of over $300, I expected a much better product quality. I will not trust to buy from Carid again. Unfortunately, I cannot return as it is already installed on the car. I am happy to provide pictures of the snags and saw marks.