Never had a problem Never had a problem receiving order, return/cancel and item, or reaching out to customer service in a timely manner. Definitely my go to store if the have the item I need on their site.

Spyder® PRO-JH-SI08-LBDRL-BK - Black Switchback LED DRL I recently bought and installed new Spyder headlights. However, after installation, I noticed that the Daytime Running Lights were not the C-lights as described in the product description. According to the description, the C-lights should be on during normal driving (DRL Bar) and the switchback function would activate during the blinker phase. Unfortunately, the C-lights do not turn on during the DRL phase, only during the low beam and parking light function phase. I must say that the headlights were packaged very well and delivered on time. When I contacted customer service, they replied quickly, but the representative was a bit short in answering my query. However, the response was informative as they stated that Spyder creates the information blurbs on the headlight ad, not CARID. Hence, if there is any misleading information, it is a SPYDER issue, not CARID. After giving it some thought, I decided to keep the headlights as I like the switchback blinker function, the look of the lights, as well as the overall quality.

This is our second purchase from… This is our second purchase from CarID/Spyder lighting. Both shipments were prompt and damage free although the packing could have been more thorough. There was a considerable amount of space left in the box that should've had void fill. Again, no damage, but you left most of the final condition up to UPS. I would be glad to discuss further based on my 20 years of experience in shipping and fulfillment, if you are interested.

Oops, forgot to update my address. After placing my order, I forgot to update my address, so I contacted customer service and they were able to adjust and update my address. But you have to be quick, a day is too long to get them to communicate with their warehouse to fix the shipping. I spoke with Jim and he was able to submit my ticket and once it shipped I'm tracking and following it's progress. All's well and in good condition!

Kudos to CARiD Joseph was my CARiD representative who assisted me with my purchase. He was knowledgeable, polite and professional; he quickly gained my respect as our phone conversation regarding my wheels progressed. I could tell he was experienced, genuinely cared about helping me... in short, he took my purchase seriously. I also want to give kudos to CARiD's website; it was user friendly. This company seems to care on every level.