Spyder® PRO-JH-SI08-LBDRL-BK - Black Switchback LED DRL I recently bought and installed new Spyder headlights. However, after installation, I noticed that the Daytime Running Lights were not the C-lights as described in the product description. According to the description, the C-lights should be on during normal driving (DRL Bar) and the switchback function would activate during the blinker phase. Unfortunately, the C-lights do not turn on during the DRL phase, only during the low beam and parking light function phase. I must say that the headlights were packaged very well and delivered on time. When I contacted customer service, they replied quickly, but the representative was a bit short in answering my query. However, the response was informative as they stated that Spyder creates the information blurbs on the headlight ad, not CARID. Hence, if there is any misleading information, it is a SPYDER issue, not CARID. After giving it some thought, I decided to keep the headlights as I like the switchback blinker function, the look of the lights, as well as the overall quality.

Rewritten shipping fee charge on a part that never shipped Ordered a headlight for my car. Next day I found out it wouldn't work so I canceled order. Asked for a refund and today they show the refund is started but they're charging me a return shipping fee. On a part they never had to ship. The restocking fee I get bit a retun shipping fee charge is ridiculous

Kudos to CARiD Joseph was my CARiD representative who assisted me with my purchase. He was knowledgeable, polite and professional; he quickly gained my respect as our phone conversation regarding my wheels progressed. I could tell he was experienced, genuinely cared about helping me... in short, he took my purchase seriously. I also want to give kudos to CARiD's website; it was user friendly. This company seems to care on every level.

Terrible company… I'm still waiting on carid to send me the shipping labels they ship the wheels in 3 days but I still have the Wheels since April 8th 2024 to ship back to them for a refund. They sent the wrong Wheels, I was trying to stop it before they sent the wheels but they ignored me. Please don't do business with this company. They are terrible. I will write a review everyday until they go out of business. One person can't make a difference but it takes one time for you to experience what I'm going through. Terrible company

Horrible horrible horrible customer… Horrible horrible horrible customer service!! I was promised my item would be here by a certain date which was delayed by over a week. Which I needed it here cause I was selling the car!!! So then I try to return and they tell me i can send it back but I won’t receive my refund cause of the shipping cost which I then offered to pay the shipping cost, then they proceeded to tell no, you still wouldn’t get a refund . So the best you could do is try sell it to someone else!!! Absolutely do not use this company they are a total joke, and not to mention it wasn’t even the correct item to being with!!! This company should be shut the heck down!!!!!