Excellent purchase! From beginning to end this was one of the best purchasing experiences I have ever had. Personal contact and a very good price. Wheels and tires mounted,balanced,and delivered in a seamless process. I cannot say enough good things about this purchase! I not only highly recommend Carid but have been really everyone I know about them? Thank you so much!

Money Grabbing Scammers Since CarId in essence just stole every penny from me they could, I have no choice but to make sure nobody else falls into their trap. They have a very convenient return policy which essentially means regardless of whether they send you what you asked for, or even the correct part at all, your odds of ever getting your money back are slim to none. They guaranteed me several parts based off of the VIN for my car. Naturally I felt safe in completing my order since the VIN is a pretty safe way of providing your cars details. The parts arrived (in a damaged box) however the parts appeared correct by all means, so I proceeded with the installation. Only to find that the parts they had sent me were either for the wrong vehicle year, or were of such terrible quality that they were never going to fit to begin with. Upon contacting the company they did nothing but direct me to their return policy stating that anything that has been opened and even attempted to be installed is non-returnable, refundable, or warrants any customer service of any kind.

Rewritten shipping fee charge on a part that never shipped Ordered a headlight for my car. Next day I found out it wouldn't work so I canceled order. Asked for a refund and today they show the refund is started but they're charging me a return shipping fee. On a part they never had to ship. The restocking fee I get bit a retun shipping fee charge is ridiculous

Customer support on two occasions told… Customer support on two occasions told me brake pads are compatible with my car. My car has Carbon Ceramic rotors on the front and each rotor costs $4,500.00. After verifying with Brembo the pad part number I received I was told by Brembo these pads are not compatible with these rotors. CARiD customer support wouldn't let me RMA them even when it was their error to begin with... If Brembo tells me to not use these pads I can't take a risk at destroying my front rotors. I don't know why customer support doesn't seem t understand. I even sent them the email correspondence I had with Brembo Brakes...

The rep I spoke with was very knowledgeable The rep I spoke with was very knowledgeable about my truck and making sure I had the right part. There were 2 different parts and she helped me understand why each of them would work and I was able to figure out with her help the right part for me. I will use them again many times.