Never had a problem Never had a problem receiving order, return/cancel and item, or reaching out to customer service in a timely manner. Definitely my go to store if the have the item I need on their site.

Caution Caution, this company uses deceptive marketing practices. Their website shows items sold in "kits" and uses pictures that show more items than what are included in the kit. They separately list what is included in the kit which may or may not include everything pictured. Their answer to this: "The pictures are only for reference, we list what's included." Deceptive practice. Be sure to read the description carefully and do NOT trust the pictures. You're out of luck if you don't read what's included carefully.

Horrible horrible horrible customer… Horrible horrible horrible customer service!! I was promised my item would be here by a certain date which was delayed by over a week. Which I needed it here cause I was selling the car!!! So then I try to return and they tell me i can send it back but I won’t receive my refund cause of the shipping cost which I then offered to pay the shipping cost, then they proceeded to tell no, you still wouldn’t get a refund . So the best you could do is try sell it to someone else!!! Absolutely do not use this company they are a total joke, and not to mention it wasn’t even the correct item to being with!!! This company should be shut the heck down!!!!!

Hardware does not come with the mounts The mount itself was very good quality but was missed informed about the bolts i was told that they came with the mount but they didn't

Excellent Customer Service I had spent several days shopping for a few items that were difficult to find in budget. While asking Ed (in online customer service) at Carid about their first responder discounts, I was informed that the brand I was interested in did not participate in that or similar programs. However, Ed offered another discount that the manufacturer did allow and met my request for the purchase. I will continue to buy from Carid for customer service like this. Thank you, Ed and Carid! I’ll definitely be back. :) Ryan