This is our second purchase from… This is our second purchase from CarID/Spyder lighting. Both shipments were prompt and damage free although the packing could have been more thorough. There was a considerable amount of space left in the box that should've had void fill. Again, no damage, but you left most of the final condition up to UPS. I would be glad to discuss further based on my 20 years of experience in shipping and fulfillment, if you are interested.

Rewritten shipping fee charge on a part that never shipped Ordered a headlight for my car. Next day I found out it wouldn't work so I canceled order. Asked for a refund and today they show the refund is started but they're charging me a return shipping fee. On a part they never had to ship. The restocking fee I get bit a retun shipping fee charge is ridiculous

The rep I spoke with was very knowledgeable The rep I spoke with was very knowledgeable about my truck and making sure I had the right part. There were 2 different parts and she helped me understand why each of them would work and I was able to figure out with her help the right part for me. I will use them again many times.

Horrible horrible horrible customer… Horrible horrible horrible customer service!! I was promised my item would be here by a certain date which was delayed by over a week. Which I needed it here cause I was selling the car!!! So then I try to return and they tell me i can send it back but I won’t receive my refund cause of the shipping cost which I then offered to pay the shipping cost, then they proceeded to tell no, you still wouldn’t get a refund . So the best you could do is try sell it to someone else!!! Absolutely do not use this company they are a total joke, and not to mention it wasn’t even the correct item to being with!!! This company should be shut the heck down!!!!!

14 PC Chrome Window Trim - 2024 Grand Highglander I am more than exceedingly disappointed in the product quality. I ordered a 14 pc chrome window trim for my new 2024 Grand Highlander. I had it professionally installed by a detailing company and they installed it perfectly. The pillars are great and fit perfectly, but the rest of the package trim is a disaster. The window surround is is flat, cheap looking and full of snags and saw marks on the finish. I sincerely doubt it was laser cut at all. It came pre-packaged and maybe Carid didn't produce it but bought it from a vendor and never looked at the product, but at a cost of over $300, I expected a much better product quality. I will not trust to buy from Carid again. Unfortunately, I cannot return as it is already installed on the car. I am happy to provide pictures of the snags and saw marks.