Wrong brake parts shipped for my VW! I purchased brakes for my car after they confirmed the size and configuration. Tech support was very good. Unfortunately, the manufacturer they sell, Centric, was not at all helpful when they sent a kit with incorrect parts. Instead of resolving, they denied they were wrong. Had to return the whole order and buy the parts locally. Credit just posted 3 weeks later. Changed score to 3 stars as BuyBrakes isn't nearly as much at fault as Centric, although still believe they could have resolved with Centric.

I needed a specific part for a brake… I needed a specific part for a brake kit and I needed it the next day, I had called numerous other suppliers and it wasn't until I got ahold of Adam at buybrakes.com. he was able to verify the part number, find the par I needed and even went as far to accommodate my poor phone signal and communicate with me via text message. This was one of the best experiences buying parts I have ever had and will always be returning to buybrakes.com. Thanks again for making this happen for me!

Worst Customer Service Worst Customer Service, I have ever experienced. I could not recommend these guys ever unfortunately. Hassled me over not Specifying the vehicle in which the parts were for which is none of their business honestly. Then continued Delaying the order past the shipping time, in response to not telling them what they were for. Do not Order from these Thieves. They wont issue a refund after you have cancelled your order either!

Wow! All Business Plus Stellar Service!! Wow! The Staff at Buybrakes.com went above & beyond in communication and sourcing my impossible to find GM rotors. This was a transaction that earned my business for life. There were no excuses in this transaction that covid tried to sideline. They under promised and over delivered.

Several months ago I bought front &… Several months ago I bought front & rear discs, calipers, pads and brake lines for my 2006 F150. This weekend upon starting the install I found that the front rotors I had been sent did not match (floating vs non). I reached out to BuyBrakes.com this morning and spoke with David in customer service. He jumped right in, started working the problem and asked if he could call me back shortly. I agreed, and about an hour later he reached out with a solution. Basically new hubs to accommodate the rotors I had been sent (which is an improved set up over factory and a Ford bulletin update) and I'm good to go! Thank you David and the BuyBrakes team!