PDizzle
GBHorrible all around - NEGATIVE stars Horrible, non-existent customer servicing. Website is setup like $hit and over 3 weeks after order was placed NO ONE responded to my numerous calls, voicemails, texts and emails. LESS THAN ONE STAR DESRVED. Awful. Avoid at all costs!!!!! The "good reviews" are clearly BS.
Dan
GBThank You, Thank You, Edgar Esparza quickly reviewed my request and sent me the information regarding new rotors for my 2017 Jaguar F-Pace. I appreciate him taking the time to get that out so quickly. Unfortunately the rear rotors are on back order and 5+ weeks out and those are needed immediately if not sooner. I will see if possibly someone else has them and if not will definitely contact BuyBrakes again. Thank you and Merry Christmas.
Taylor Huguez
GBAwesome company David was awesome. Had some trouble finding the kit I wanted due to it not being in stock. He communicated with me everyday and updated me on how the search was going. He double checked everything twice to make sure it would fit properly. One of the best customer experiences I’ve ever had. Definitely recommend this company!
Stephen Boucher
GBStill waiting Haven’t ordered from Buy Brakes in awhile because they eliminated free shipping. They sent me a “come back to us coupon” so I figured what the heck. Well it’s been 2 weeks and according to customer service, my ordered has still not been processed even though it is in stock and they charged my credit card. This is totally unacceptable. I’ve ordered some other parts from a different company and they arrived 2 days ago on schedule. I’m a small garage that schedules work around promised delivery dates...can’t afford to loose customers on unnecessary delays.
Andrew
GBI needed a specific part for a brake… I needed a specific part for a brake kit and I needed it the next day, I had called numerous other suppliers and it wasn't until I got ahold of Adam at buybrakes.com. he was able to verify the part number, find the par I needed and even went as far to accommodate my poor phone signal and communicate with me via text message. This was one of the best experiences buying parts I have ever had and will always be returning to buybrakes.com. Thanks again for making this happen for me!