Patrick
GBPoor Customer service Poor Customer service. Selected make, model, year on website. However the brake pads I received did not fit the OEM as their website is not program to be aware that the S-line model (has a different brake configuration). since it is over 30 days they would not accept my return. -Additionally their website says 4.8 stars however i could not leave a review on their website nor was their a link to do so in my order confirmation.
SHALHOUB/RONALD A
GBAudi RS7 (2018) Front Brakes! I drive an Audi RS7 (2018) and I spent a lot of time researching front brake parts after getting a crazy number from the Audi dealer. I checked a few online retailers and was confused. John and his staff answered all of my questions and recommended a complete parts listing so I can have the brakes installed at my local repair shop. Thanks again guys!
PDizzle
GBHorrible all around - NEGATIVE stars Horrible, non-existent customer servicing. Website is setup like $hit and over 3 weeks after order was placed NO ONE responded to my numerous calls, voicemails, texts and emails. LESS THAN ONE STAR DESRVED. Awful. Avoid at all costs!!!!! The "good reviews" are clearly BS.
Stephen Boucher
GBStill waiting Haven’t ordered from Buy Brakes in awhile because they eliminated free shipping. They sent me a “come back to us coupon” so I figured what the heck. Well it’s been 2 weeks and according to customer service, my ordered has still not been processed even though it is in stock and they charged my credit card. This is totally unacceptable. I’ve ordered some other parts from a different company and they arrived 2 days ago on schedule. I’m a small garage that schedules work around promised delivery dates...can’t afford to loose customers on unnecessary delays.
Z58rL
GBPaid for my order nine days ago and still hasn't shipped. Paid for my order nine days ago. Still no tracking number. From their website. "Shipping Information & Order Status" "Will you provide tracking information?" "Tracking numbers are sent after your order has processed and shipped. Tracking numbers are not sent during order confirmation. Please check your spam folder if you are expecting a tracking number and haven't received it. Please allow 24-48 hours to receive a tracking number." 24-48 hours from when? It's like a be back in ten minutes sign on a locked up store. Won't be purchasing from this company again.