If I could this company would receive… If I could this company would receive -10 stars. I order rotors for my car in 9/2023 and I did not receive them until 2/2024. This is ridiculous and then to top it off I received the wrong order and when I contacted the company for a discount they told me they were unable to give anymore of discount than they already did when I purchased the rotors. I will be contacted BBB regarding this issue as you will notice on their website when you go to order the products will say in stock and then when you hit the purchase button it changes and their excuse is the products come from the manufacturer directly so it's not their issue. Never again will I use this business and I will be telling all my friends and family as well.

buybrakes.com is the company to go to. Period. Have bought from Buy Brakes in the past. The first time around was very unpleasant NO fault of buybrakes.com. They however, took extraordinary measures to correct the issue created by a third party vendor. Adam Hume is just an old school representative that makes absolutely sure you are taken care of regardless. Always responds without hesitation. Hard to find customer service this refined these days. Bought a stop tech bbk for my sons s65 m3 and now the Bilstein b6 damptronic. Money well spent with an absolutely outstanding representative, Adam Hume, and company. I see great things in the future for buybrakes.com.

Best customer service i’ve experienced from a company from an employee named John I needed some assistance in purchasing the correct brake pads for my 2016 BMW 340i due to there being so many options for my vehicle depending on trim levels. I spoke with an individual named John and received the best customer service someone can provide. He was very thorough in making sure he got me the correct pads. He explained everything with extreme detail in regard to pros and cons and comparisons between products. He also answered all my questions in full detail leaving me with no doubt with my decision. If you’re having trouble finding a part or have questions I would call the company and request John. He will ensure all your questions are answered and choose what is right for you and help you place your order as well. Company offers a ton of options and brands in regards to brake products I would give them 5/5 stars on product options as well as 5/5 stars in regard to customer service. Another great perk is this company offers first responder discounts. Thanks a lot John

Awesome company David was awesome. Had some trouble finding the kit I wanted due to it not being in stock. He communicated with me everyday and updated me on how the search was going. He double checked everything twice to make sure it would fit properly. One of the best customer experiences I’ve ever had. Definitely recommend this company!

Paid for my order nine days ago and still hasn't shipped. Paid for my order nine days ago. Still no tracking number. From their website. "Shipping Information & Order Status" "Will you provide tracking information?" "Tracking numbers are sent after your order has processed and shipped. Tracking numbers are not sent during order confirmation. Please check your spam folder if you are expecting a tracking number and haven't received it. Please allow 24-48 hours to receive a tracking number." 24-48 hours from when? It's like a be back in ten minutes sign on a locked up store. Won't be purchasing from this company again.