Still waiting Haven’t ordered from Buy Brakes in awhile because they eliminated free shipping. They sent me a “come back to us coupon” so I figured what the heck. Well it’s been 2 weeks and according to customer service, my ordered has still not been processed even though it is in stock and they charged my credit card. This is totally unacceptable. I’ve ordered some other parts from a different company and they arrived 2 days ago on schedule. I’m a small garage that schedules work around promised delivery dates...can’t afford to loose customers on unnecessary delays.

Horrible all around - NEGATIVE stars Horrible, non-existent customer servicing. Website is setup like $hit and over 3 weeks after order was placed NO ONE responded to my numerous calls, voicemails, texts and emails. LESS THAN ONE STAR DESRVED. Awful. Avoid at all costs!!!!! The "good reviews" are clearly BS.

Excellent Customer Service Ordered brakes for multiple cars. Very fast shipping. One set of brakes did not fit. Checked the website along with the manufacturer’s website and both showed it was the correct brakes for the car. Called BuyBrakes and the associate helped find a different manufacturer brake pads that would fit the car. He placed an order for the replacement pads at no charge to make it right. It is nice to do business with an honest company who does care about their customers.

Wrong brake parts shipped for my VW! I purchased brakes for my car after they confirmed the size and configuration. Tech support was very good. Unfortunately, the manufacturer they sell, Centric, was not at all helpful when they sent a kit with incorrect parts. Instead of resolving, they denied they were wrong. Had to return the whole order and buy the parts locally. Credit just posted 3 weeks later. Changed score to 3 stars as BuyBrakes isn't nearly as much at fault as Centric, although still believe they could have resolved with Centric.

buybrakes.com is the company to go to. Period. Have bought from Buy Brakes in the past. The first time around was very unpleasant NO fault of buybrakes.com. They however, took extraordinary measures to correct the issue created by a third party vendor. Adam Hume is just an old school representative that makes absolutely sure you are taken care of regardless. Always responds without hesitation. Hard to find customer service this refined these days. Bought a stop tech bbk for my sons s65 m3 and now the Bilstein b6 damptronic. Money well spent with an absolutely outstanding representative, Adam Hume, and company. I see great things in the future for buybrakes.com.