Hands down best customer service… Hands down best customer service experience I can recall. Called with an issue with my 12K gen 3 winch and to my surprise the customer care resolved and sent out the repair parts at no cost. Parts resolved my issue and I will never purchase any other brand winch do to the over the top service I received. Supporting their product shows me that they genuinely care about the customer and the reliability of there winches.AAA+++

I purchased a brand new Smittybilt X2O and damaged rope I purchased a brand new Smittybilt X20 12K. The winch was revived in good condition however on inspection of the rope a strand was found to be frayed. I sent pictures to Smittybilt and they were happy to send a new rope. However, I had to pay shipping for the return of the original rope even though it was a manufacture defect. They should have send a prepaid label in my opinion. So I am not happy and will never recommend any smittybilt product, EVER!!

Great product, great price, great service! Looked around at various replacement Jeep soft tops. Decided on Smittybilt for cost #1, but also for many strong reviews. You can spend a lot more somewhere else if you want, but for a standard replacement. You can't beet Smittybilt.

Good product and good customer service. I received a smart cover tonneau cover. It had two small damaged areas on it and the customer service was great they sent me out a replacement right away. I would shop here again and recommend to a friend.

I can't review something I don't have. Seriously, graviously, disappointed. I deserve at least $100 off my purchase after several phone calls, many emails to a bad email address and still waiting 3 1/2 weeks later. If I had not already waited so long my business would have gone elsewhere. Poor customer service.