Not a good start/On the fence... Haven't received Sure Steps I ordered for my Ford F-150 yet but, the website kept glitching on my billing & shipping address info. I'm an IT Tech and can say that their site's account functions are fairly confusing. It ended up using my home address as the shipping, even though I put in a different one as it instructed me to. Had to call customer service. After holding for 10mins, Spoke to one guy (explained the situation), was transferred and on hold for another 30mins til I spoke to a lady at 4 Wheel Parts??? She confirmed my confirmation number, name & address, then placed me on another hold for another 5mins. Lol Finally... Brett got on and took care of changing my shipping address. He also confirmed that the tax is included in their pricing and that my item is in stock & will be coming out of Denver. He said it should be processed/shipped in 1-2 days. I'm also supposed to receive email alerts regarding my shipment. We shall see...

Great experience, product arrived in good condition and right on time. Smittybilt is a great product. I recommend them to anyone looking for jeep parts. I've purchased fender flares and a front bumper both fit my jeep perfect. I will defiantly be back for more parts.

Charged my card then told me a ship date of next year! Ordered a Smitty Bilt t Hoist that was IN STOCK according to their web site. Sent me two emails over the next month apologizing for the shipping delay. Two more weeks pass and my card was charged for the hoist. I thought this was an indication that the hoist was shipped. called for tracking information and was informed item was on backorder and was expected to ship next year. Cancelled order but had to call three more times to get my card credited. By the way, website still indicates "IN STOCK, READY TO SHIP".

I have a brand new $200+ compressor… I have a brand new $200+ compressor that won't start and never has. I've emailed Smittybilt multiple times to get directions on how to return. They send a boilerplate Ticket number (that's different each time) and never answer my question. I have purchased thousands of dollars worth of XRC bumpers and accessories but won't be in the future. These folks couldn't care less about customer service. As I write this, I am on minute 16:01 of being on hold. I'm hanging up now and won't ever buy Smittybilt again. l sent compressor back today but frankly I don't give a crap if they even replace it. Redrock 4Wheeler member and Utahn.

Dont waist your time!! I ordered a bikini top for my jeep, I called every week for 6 weeks and still no top. I talked to customer service and they treat you like a idiot because you are calling to see what happened to your order. They reponded every week " it will be in nexy week " I never got it and they honestly don't care if you tell them to cancel your order. Hands down the worst experience I have ever had tryin to buy a product online they suck!!