URSULA STEVENS-GARCIA
GBI can't review something I don't have. Seriously, graviously, disappointed. I deserve at least $100 off my purchase after several phone calls, many emails to a bad email address and still waiting 3 1/2 weeks later. If I had not already waited so long my business would have gone elsewhere. Poor customer service.
Vice Yusifi
CAI got my smittybilt fenders and body… I got my smittybilt fenders and body armour for my Jeep tj as a bday gift, and it was missing all the components for the them to be installed on my Jeep. I contacted smittybilt number which was on the box... they kept asking me for the invoice and address which I don’t not have as I got them as a gift for my birthday and I haven’t gotten a reply since then and it’s been well over two months now... Crap customer service... 👎🏼
Scott Seigworth
GBGood product and good customer service. I received a smart cover tonneau cover. It had two small damaged areas on it and the customer service was great they sent me out a replacement right away. I would shop here again and recommend to a friend.
JAAC
GBCharged my card then told me a ship date of next year! Ordered a Smitty Bilt t Hoist that was IN STOCK according to their web site. Sent me two emails over the next month apologizing for the shipping delay. Two more weeks pass and my card was charged for the hoist. I thought this was an indication that the hoist was shipped. called for tracking information and was informed item was on backorder and was expected to ship next year. Cancelled order but had to call three more times to get my card credited. By the way, website still indicates "IN STOCK, READY TO SHIP".
Scott Davidson
GBHands down best customer service… Hands down best customer service experience I can recall. Called with an issue with my 12K gen 3 winch and to my surprise the customer care resolved and sent out the repair parts at no cost. Parts resolved my issue and I will never purchase any other brand winch do to the over the top service I received. Supporting their product shows me that they genuinely care about the customer and the reliability of there winches.AAA+++