Great experience, product arrived in good condition and right on time. Smittybilt is a great product. I recommend them to anyone looking for jeep parts. I've purchased fender flares and a front bumper both fit my jeep perfect. I will defiantly be back for more parts.

My purchase of Smittybilt SRC rack for my Jeep TJ was fast and easy; I was surprised at how quickly the rack arrived. I can highly recommend the shopping with the SmittybiltDepot. The process of purchasing my SRC rack was quick and easy. I had estimated when I though it would arrive, and booked a day off to install it. To my surprice it was at my front door several days before then. My only down side has been with a question sent to both the Depot and Smittybilt; I inquired if it was possible to buy a 4th rail. In loading my kayak I need to keep it off my soft top, but the back rail is position so that it is impossible to do, I have had to improvise, a 4th rail mount at the back would solve this problem. No one has responded to my question.

Charged my card then told me a ship date of next year! Ordered a Smitty Bilt t Hoist that was IN STOCK according to their web site. Sent me two emails over the next month apologizing for the shipping delay. Two more weeks pass and my card was charged for the hoist. I thought this was an indication that the hoist was shipped. called for tracking information and was informed item was on backorder and was expected to ship next year. Cancelled order but had to call three more times to get my card credited. By the way, website still indicates "IN STOCK, READY TO SHIP".

Offering items for sale that are not available Attempted to buy a Smittybilt roll cage for my 2007 JK Wrangler. My credit card was charged for the full amount of order, then I was told the roll bar would not be available until "Sometime in the summer". I could not get a realistic date item would be available or a reason for it not being available. Had to have my account credited.

I purchased a brand new Smittybilt X2O and damaged rope I purchased a brand new Smittybilt X20 12K. The winch was revived in good condition however on inspection of the rope a strand was found to be frayed. I sent pictures to Smittybilt and they were happy to send a new rope. However, I had to pay shipping for the return of the original rope even though it was a manufacture defect. They should have send a prepaid label in my opinion. So I am not happy and will never recommend any smittybilt product, EVER!!