Hands down best customer service… Hands down best customer service experience I can recall. Called with an issue with my 12K gen 3 winch and to my surprise the customer care resolved and sent out the repair parts at no cost. Parts resolved my issue and I will never purchase any other brand winch do to the over the top service I received. Supporting their product shows me that they genuinely care about the customer and the reliability of there winches.AAA+++

Great product, great price, great service! Looked around at various replacement Jeep soft tops. Decided on Smittybilt for cost #1, but also for many strong reviews. You can spend a lot more somewhere else if you want, but for a standard replacement. You can't beet Smittybilt.

Charged my card then told me a ship date of next year! Ordered a Smitty Bilt t Hoist that was IN STOCK according to their web site. Sent me two emails over the next month apologizing for the shipping delay. Two more weeks pass and my card was charged for the hoist. I thought this was an indication that the hoist was shipped. called for tracking information and was informed item was on backorder and was expected to ship next year. Cancelled order but had to call three more times to get my card credited. By the way, website still indicates "IN STOCK, READY TO SHIP".

Quick and accurate. Bought the stainless step bars for my '12 DoubleCab Tacoma. I knew the bars for earlier models wouldn't fit. Mine fit well....meaning they sent me the correct item. Sounds simple, but sometimes these things go awry. Good product too. Only thing that would make it better? If they were made in the USA, not China. That's disappointing.

No interest in helping customers buy their product. Was trying to buy a roof rack from them but just needed the measurement between the mounting holes to made sure it fit my truck before buying it. I called customer service and they hung up on me the first time, put me on hold for 34 minutes and dropped the call the second time and told me to just go into 4wheel parts and that they would have that info. I even asked the smittybilt reps at the truck and keep fest at the smittybilt booth and no one had a clue or was even willing to try and find out and contact me. I guess they don't want my business.