Unreal Nothing has went wrong with the winch and I have used it numbers of times, only thing that needs to be changed is you need to start sending decals with your products so we can show our support for your company on our rides

Hands down best customer service… Hands down best customer service experience I can recall. Called with an issue with my 12K gen 3 winch and to my surprise the customer care resolved and sent out the repair parts at no cost. Parts resolved my issue and I will never purchase any other brand winch do to the over the top service I received. Supporting their product shows me that they genuinely care about the customer and the reliability of there winches.AAA+++

I can't review something I don't have. Seriously, graviously, disappointed. I deserve at least $100 off my purchase after several phone calls, many emails to a bad email address and still waiting 3 1/2 weeks later. If I had not already waited so long my business would have gone elsewhere. Poor customer service.

I have the smitybilt scout trailer and… I have the smitybilt scout trailer and was missing the special lug key for the wheels. I called smittybilt and informed them I was leaving on a wheeling trip the following Tuesday and needed wheels out on trailer to take it with. They Shipped it for me on a Friday and had it on Saturday!! Awesome Smittybilt!! Thank you so much!!

Quick and accurate. Bought the stainless step bars for my '12 DoubleCab Tacoma. I knew the bars for earlier models wouldn't fit. Mine fit well....meaning they sent me the correct item. Sounds simple, but sometimes these things go awry. Good product too. Only thing that would make it better? If they were made in the USA, not China. That's disappointing.