Charged my card then told me a ship date of next year! Ordered a Smitty Bilt t Hoist that was IN STOCK according to their web site. Sent me two emails over the next month apologizing for the shipping delay. Two more weeks pass and my card was charged for the hoist. I thought this was an indication that the hoist was shipped. called for tracking information and was informed item was on backorder and was expected to ship next year. Cancelled order but had to call three more times to get my card credited. By the way, website still indicates "IN STOCK, READY TO SHIP".

Offering items for sale that are not available Attempted to buy a Smittybilt roll cage for my 2007 JK Wrangler. My credit card was charged for the full amount of order, then I was told the roll bar would not be available until "Sometime in the summer". I could not get a realistic date item would be available or a reason for it not being available. Had to have my account credited.

Not a good start/On the fence... Haven't received Sure Steps I ordered for my Ford F-150 yet but, the website kept glitching on my billing & shipping address info. I'm an IT Tech and can say that their site's account functions are fairly confusing. It ended up using my home address as the shipping, even though I put in a different one as it instructed me to. Had to call customer service. After holding for 10mins, Spoke to one guy (explained the situation), was transferred and on hold for another 30mins til I spoke to a lady at 4 Wheel Parts??? She confirmed my confirmation number, name & address, then placed me on another hold for another 5mins. Lol Finally... Brett got on and took care of changing my shipping address. He also confirmed that the tax is included in their pricing and that my item is in stock & will be coming out of Denver. He said it should be processed/shipped in 1-2 days. I'm also supposed to receive email alerts regarding my shipment. We shall see...

Very friendly customer service and did exactly what I asked After I put my order into Smittybuilt I rrecieved a call from the shipping or ordering dept. they said it would cost almost $500 to have my order shipped to Juneau Alaska. I asked them if they could deliver it to a Seattle barge company at a lower rate. Bottom line it only cost $50 for shipping. I bought a front bumper for a Toyota 4 runner in 1990. I was impressed with the quality then and I am more impressed now. This rear bumper I bought is freaking hot.

I can't review something I don't have. Seriously, graviously, disappointed. I deserve at least $100 off my purchase after several phone calls, many emails to a bad email address and still waiting 3 1/2 weeks later. If I had not already waited so long my business would have gone elsewhere. Poor customer service.