Awesome Experience We have battled for almost a month with Lakeland Toyota and had a stressful , unpleasant expirence with them and was about to just give up and decided to try one more time when we came into Wesley Chapel Toyota our experience with your staff was awesome they exceeded all our expectations and made our purchase relaxing , and stress free . Christine Conley , Christopher Joseph and Jack Peck were the nicest caring and helpful auto sales associates we have ever dealt with.The finance person Edwin Andino was also great , very imformative and kind Thank You Zetha Lewis

Deception and dishonesty Deception and dishonesty. After researching the vehicle online, I visited the dealership. The sleazy salesman had only been there 6 weeks, complaining that management had fired everyone “because of shady” practices. Well, I experienced their fraudulent practices firsthand. First, the online price was merely a bait-and-switch. At the sales manager’s direction, this newbie came back with a bid sheet $6000 more than the advertised price. The FL Attorney General’s office should be told of these scam artists. They’re liars. They’re dishonest. And, you should avoid this dealership.

I thought I purchased a car in Dec when… I thought I purchased a car in Dec when I brought my pre approval from capital one. Capital one said they failed to finish processing the application. Then in March we got calls about coming in to finish financing. We thought it was scammer. Then we realize this dealership pulled my credit 7 times. After I said not to I was going with Capital One. I now hired a credit professional to remove all unauthorized inquiries because My score dropped 45 points. When I came back to the dealership the finance associate disrespected my wife when she was asking questions. We got into a huge argument and I was treated like a thief. And they threatened to call the police because the car is now stolen. Then they raised my buying price by $600. It was the most distressing experience. They treated me like a dog. And violated my consumer rights. I highly recommend no one ever go here for a car. Unless you are buying cash or have your pre approval in hand and called the finance company to get a check in hand to bring with you to the dealership. Any other way leave you at the mercy of these crooks with unethical practices.

The service is is getting worse and… The service is is getting worse and worse every time I go in for service, today for example I jest had a oil change and wanted a Quote on a timing belt/chain job, made it clear when setting up the app, go in early at 11 am app at 12 ok I get that there a waiting but to tell me at 2 there wrapping up and I ask then why my truck outside jest to find out they have not even started yet, wft. I reach out Multiple times to speak with a manager about this cause I still have not even Received the The quote I requested, am sorry if u value your time don't come here

What is going on with this company? What is going on with this company?! One of their employees found kittens at the Wesley Chapel location, called animal control to come pick it up, left work took it to Petco to try to give it up, gave the kitten to me willingly at Petco (verified by cops on Petco camera footage) then the employee as well as a manager of this company proceeded to call the cops on me for "stealing" the kitten although there were multiple witnesses that confirmed the kitten was given to me willingly. I never even stepped foot on Wesley Chapel Toyota's property ever yet their employees stated the company planned to pursue legal action against me for stealing, made a police report against me and even threatened to call DCF on me?! What in the world is this company about and what are they doing while they are working? I thought they sold cars, not kittens?