Very poor service Don't trust the fake 5star reviews! Ordered 1set of roof bars for my car. I received 2 sets. One that doesn't fit and one set that is missing parts to fit it. The phone no. is an answer phone message and the email so far has only generated a general response not related to my order. An update: I've had a response to my query 2 days after my email. They have asked for pictures of the problem. They sent me the wrong stuff what do they want pictures for? I sent the pictures straight away. No response! I've asked for a refund.... No response. Very poor service.

All’s well that ends well? As in other reviews, I purchased an item then only later realising it would be shipped from the ROI after receiving shipping information. Emailed the company being concerned with import duties, but only (to date) received an automated response. After reading reviews I was dreading how much extra I’d need to pay. The big surprise was that the item (kayak) arrived in 4 days with a sticker saying customs paid! I was expecting to have to pay around £100+ extra and write an appropriate review, but, based upon this purchase, I can only knock off one star for the stress over customs duties and lack of communication. I could take one more off, but in the end I’ve got my kayak quickly and at a very good price! Lucky?? I hope not and hope that this is the pattern in future…

Absolutely exceptional service Absolutely exceptional service Bought a roof box -collected at 17:28 Anto stayed late to help attach it - didn’t fit because of the width of my roof bars Ryan came back to work to open up the other office, find and install a replacement Incredible service from excellent staff who went above and beyond

Ordered a kayak from these jokers Ordered a kayak from these jokers. The order confirmation was the last thing i heard from them. Phone number leads only to a recorded message telling you contact can only be made via email. Contact via email gets an automated response back - but never anything more. The contact address is in London but they operate out of the Dublin area. Seems like an utter scam and will no doubt now have to wrangle with my credit card company to get my money back. My next thought is how to get trading standards on to these people. Dont be fooled by the slightly cheaper prices online - pay the extra with a reputable company and dont get anywhere near these fools.

Trouble free purchase I was surprised that the parcel tracking stated that the parcel started its journey in Dublin, but it arrived within the 4 days quoted by Car Racks and no import duty was owed. The rack itself looks good quality for the price.