Buyer Beware The contact phone number on the website doesn’t work. Can’t call anyone. These “HQ” located in London is an address to a different building. Actual location is a different company called micksgarage you can’t contact them either. Expect to pay import and export duties as they won’t tell you where your item is being shipped from. Order #1675

Avoid at all costs Avoid at all costs! I recently bought roof bars. The item was incorrect for my vehicle and the the online advertising misleading. Trying to return the item has been disastrous. Items need to be returned to their parent company, Mick's garage, based in Dublin. My item has been stuck in Irish customs for 11 days with no notification that an extra customs charge of €43 was required to release the item. On top of the £27 postage fee. Also, no guarantee that I will be refunded as the 14 day returns policy has lapsed. Honestly, avoid.

Don't trust delivery times! Don't trust delivery times! Non-existent customer service and 0 responsibility for huge delivery delays. Took me going through 3 different delivery company's to find where my order was. Thankfully I managed to go and collect it which made it worth while but I couldn't speak to any one. When I did try to call it went through to a different company's email address. A bit dodgy but I did get my order - through no help of Car Racks!

Great lads to deal with full of… Great lads to deal with full of knowledge. ill be back for sure the are the most competitive price wise in my opinion

Dreadful Do read and take note of previous reviews. This company is dreadful. Operates under several names, no contact phone number, listed as a London address but operating out of Ireland. Ordered an item, received a tracking number but didn’t work when I went onto the courier website (random courier that isn’t well known). Sent 3 emails to Car Racks customer service and got no response. Was about to open a query with PayPal, 10 days later my order suddenly arrived, after the date I needed it for. Too late to use the items now but can’t be bothered with the battle to try and return as there’s just no response from these cowboys! Pay a bit more and buy from a reputable business.