bought 12 cars from these guys now bought 12 cars from these guys now, the latest one being a Skoda Enyaq. Always excellent service and good product knowledge.

SEAT owners beware My 2012 Seat Leon broke down, and it was towed here as it's a recognised SEAT dealer/mechanic. I was told about 3 faults with the car, and they needed to order in a part from Spain and explained it would take up to 10 working days. Cool, this was no problem, I'm aware there's delays in such things. We had to chase them for 8 weeks, until they finally said the part was lost and ordering a new one was not an option. They said they could instead order another (better AND cheaper part) and have it ready the next day..... this option wasn't presented to us in the 8 weeks my car was sat waiting at the garage. The staff repeatedly didn't pick up the phone or said they would call back and never did in this 8 week period. Less than a week after getting it back the same error occurred and again the car was towed to this garage. The staff were completely unaware of the Seat own car policies. The staff were unhelpful and not forthcoming with information as to when they would even look at it. Customer service was terrible, even more so given the hassle we've had and clearly the issue is not fixed. Once my car is returned to me, I am never taking it back to this dealership and Seat owners beware!

Very Unprofessional 14 hours ago NEW Was in the branch on Monday to look at some cars as we are needing a second car for work While there I was utterly embarrassed by what I was welcomed with Shouting and screaming one woman seemed to be shouting in the service & parts area . What was said was about the 2 members of staff having an affair and taking drugs, I’ll not repeat the rest as I was completely shocked . All I can say is I’m glad I hadn’t brought my child with me that day. Maybe your staff need more training on etiquette or even just better professionalism . Not what I’d expect of a top rated dealer to have no family morals Needless to say I left and will not be returning.

Had to book my car into the service… Had to book my car into the service department for new locking wheel nuts...I asked them if they had a matching set which would only have cost me £40. Told them.if they didnt have a matching set to replace them ..cost £48. Charged me £88. When I got home, it was exactly the same set which I could have and would have changed myself...ripped off for £48 / 30 minutes work..service manager was supposed to phone me but never....really poor. Wont have any future business

Whilst I am generally pessimistic about… Whilst I am generally pessimistic about service in the car trade, I have been very pleasantly surprised how well West End Kia dealt with the fault on my Sportage which rendered it totally immobile. Once it was offloaded from the recovery truck they kept me informed, gave me a loan car and fixed the problem within much less time than planned. Excellent customer service from Nav Thabal in service and Paul Plaskwa in rentals. Many thanks guys, you did a great job.