I bought a Skoda Rapid in June 2016 and… I bought a Skoda Rapid in June 2016 and around 2 years later the paintwork on the bonnet became defective. I asked to have it repaired under warranty and the car was checked over at Pullman Skoda Durham. Electronic paint gauges we're used on the bonnet and I was advised it was previously repaired. There was no mention of this by West End Skoda before or after purchasing the car. The warranty claim was refused and upon further investigation I was advised that Skoda UK and West End Skoda do not check vehicles for any undisclosed repairs or accident damage. I was also advised it was my fault for not checking the car properly before buying it (using specialist body shop equipment). The used approved scheme is a waste of time and money, plus it leaves customers open to buying a car that has been crashed, repaired and not recorded as such.

bought 12 cars from these guys now bought 12 cars from these guys now, the latest one being a Skoda Enyaq. Always excellent service and good product knowledge.

Don't expect the salesperson to have product knowledge! After nightmare puncture experiences of being stuck somewhere waiting for a tyre to be delivered to the repair shop a full size spare was a major issue on a new vehicle purchase. After asking for this I was repeatedly assured that the car had a full size spare. Foolishly took the sales person's word for it but when I got it home and checked it wasn't. I got back in touch and was offered another spare wheel being told that it had been taken from another vehicle so was ok to drive at full speed as it didn't have the stickers on. I asked for photographs, it wasn't full size to the purchased vehicle so the direction that it could be used for normal driving was down right dangerous. I checked on the internet to discover a full size spare was unavailable for this vehicle. Moral of the story never believe a salesman this particular guy hàd very poor product knowledge. After filling out a post purchase questionnaire from Skoda I heard nothing more which denotes disinterest. I have purchased an alloy and appropriate tyre to create a full size spare for peace of mind but I won't be going back!

Terrible for Disabled Customers My wife and I attended to enquiry about a new Skoda SUV and we couldn't find a parking space and more so a disabled parking bay. I abandoned the car and we walked in. They did not have what we wanted to see in the the showroom. We were just about to walk out when we were stopped by a man in a suit. He was polite but when asked about the disabled parking space he told us that they were being used to store new cars for customers. So your disabled customers come second place? Well, I am sorry but that's of no use to a disabled customer in a wheelchair. You very nearly got a sale but no! My money is safe in the bank and not going West End Garage way ever again.

Bought a Superb Estate and the service… I purchased a SKODA Superb and the service was first class from start to finish. Kenny was amazing to deal with and not pushy at all . Recommend and 5 Star Service i received