Whilst I am generally pessimistic about… Whilst I am generally pessimistic about service in the car trade, I have been very pleasantly surprised how well West End Kia dealt with the fault on my Sportage which rendered it totally immobile. Once it was offloaded from the recovery truck they kept me informed, gave me a loan car and fixed the problem within much less time than planned. Excellent customer service from Nav Thabal in service and Paul Plaskwa in rentals. Many thanks guys, you did a great job.

No warranty on second hand car if it is going to be a taxi Went into west end Skoda Dunfermline and bought a Skoda superb after 1 day door handle came away and wouldn’t work so went back and Wes told by the manager I would have to book this in to get fixed I told him no want it done toss it was a taxi now and can’t be off the road as only car after about 30 mins arguing with him the mechanic came out and he new what was wrong took car away and fixed it with in 5 mins came back to me and the manager tried the door for it to happen again took it back round to garage and got it fixed properly. After almost 4 weeks the other door would not lock a tall so phoned spoke to the sales man sonnie who I bought the car from and he spoke to someone and they sent me an email saying I would have to book it in to see what was wrong with it and it would cost me £115 then the cost of repair on top of this so I phoned back and said that the car would still be under warranty and then was told there was no warranty as it is a taxi I was not told this at the time there would be no warranty with the car so i said I would go and seek advice and put it on there Facebook page that no taxis get a warranty from them and they don’t tell you this at the time and he replied back to me saying please yourself and do what you want I then asked him if would get a manager to phone me this was 2 weeks ago and still no one has got in touch I have asked about and the actuator in the door has broke and will cost me £300 to fix it please be careful when buying from here and make sure there is a warranty and any taxi company please consider buying else were

I bought a Skoda Rapid in June 2016 and… I bought a Skoda Rapid in June 2016 and around 2 years later the paintwork on the bonnet became defective. I asked to have it repaired under warranty and the car was checked over at Pullman Skoda Durham. Electronic paint gauges we're used on the bonnet and I was advised it was previously repaired. There was no mention of this by West End Skoda before or after purchasing the car. The warranty claim was refused and upon further investigation I was advised that Skoda UK and West End Skoda do not check vehicles for any undisclosed repairs or accident damage. I was also advised it was my fault for not checking the car properly before buying it (using specialist body shop equipment). The used approved scheme is a waste of time and money, plus it leaves customers open to buying a car that has been crashed, repaired and not recorded as such.

Wont but from here again ... Wont be back. Purchased a cracking Fabia brand new 2 years ago. Car is great but admin terrible. email address and DOB record wrong so no access to any purchase or subsequent service plan documentation or anything. Eventually fixed that but bought a new service plan in January and it appears they just made up key details which again screwed my account with VWFS - five times was promised byt branch service dept staff it was fixed. Last try today when at least someone admitted they had screwed it up but then said we had to fix it ourselves with VWFS. Customer Lost (apart from the 2 services I am due for my invisible service plan of course).

Just bought a karoq from West end… Just bought a karoq from West end Stirling and bruce the salesman was excellent, everything was handled very easily and am delighted with my purchase, would definitely buy again from them and have no hesitation in passing on to my friends