I got in touch with West end Skoda in… I got in touch with West end Skoda in mid may. I spoke with Archie, I was in a bit of a tight spot looking for a new vehicle quickly! Archie went over and above to help me out and find me a car that would be suitable and although I ultimately did not go through with the purchase due to finding another more suitable car he was very understanding about this! All round it was a great experience from start to finish contacting West End Skoda, wouldn't hesitate to recommend to family, friend's or anyone else! Thank you again for all your help!

PLEASE AVOID! PLEASE AVOID!! After £2580.00 was spent repairing my Seat Alhambra power steering fault, the car only lasted a week and it broke down with the same exact fault while I was with my family including 3 children. West End Garage are not owning up and not willing to even help in getting the car repaired. They have either mis-diagnosed the fault or not repaired it correctly and are not interested unless I pay. I am shocked with this. How can you charge £2580 for the same fault to happen again and get away with it!! This is not fair!

I bought a Skoda Rapid in June 2016 and… I bought a Skoda Rapid in June 2016 and around 2 years later the paintwork on the bonnet became defective. I asked to have it repaired under warranty and the car was checked over at Pullman Skoda Durham. Electronic paint gauges we're used on the bonnet and I was advised it was previously repaired. There was no mention of this by West End Skoda before or after purchasing the car. The warranty claim was refused and upon further investigation I was advised that Skoda UK and West End Skoda do not check vehicles for any undisclosed repairs or accident damage. I was also advised it was my fault for not checking the car properly before buying it (using specialist body shop equipment). The used approved scheme is a waste of time and money, plus it leaves customers open to buying a car that has been crashed, repaired and not recorded as such.

While my car was in west end Skoda…the starter motor mysteriously failed While my car was in west end Skoda Edinburgh for a new clutch the , up until then perfectly good starter motor, was deemed to be full of clutch dust,! and inoperative so I had to purchase a new one, at £106 to redeem my car. As I didnt beleive the "dust"story" I retained the old motor and dismantled it to find that the internals had been damaged by the meccanics method of removal of the connecting wire, a delicate connection which requires finesse and hand tools to acomplish without damage, not a power tool. I contacted West end garage Skoda and put this to them and that they should refund me the cost of the new starter motor but the service mamager, Claire Anderson refused. After writing to the CEO of the company I was offered £50, but they accepted no responsibility for damaging the motor, I find this an unacceptable way for a company to operate and refused. It seems to me that this may be happening quite often to people who are not meccanically aware I would never use West end garage Skoda again

Bought a Superb Estate and the service… I purchased a SKODA Superb and the service was first class from start to finish. Kenny was amazing to deal with and not pushy at all . Recommend and 5 Star Service i received