Whilst I am generally pessimistic about… Whilst I am generally pessimistic about service in the car trade, I have been very pleasantly surprised how well West End Kia dealt with the fault on my Sportage which rendered it totally immobile. Once it was offloaded from the recovery truck they kept me informed, gave me a loan car and fixed the problem within much less time than planned. Excellent customer service from Nav Thabal in service and Paul Plaskwa in rentals. Many thanks guys, you did a great job.

Very Unprofessional For a motor trade company they should have a drug policy in place. Unacceptable when member of staff (male service advisor Thomas) takes drugs yet able to still work and be responsible for moving cars etc. I know this for a fact I’ve witnessed this person off their face! He’s also stated their not the only member of staff that takes drugs. So very concerning that the company wouldn’t do anything about it considering I told one of the management that they ought to be drug testing his staff for the safety of other staff and the customers! Instead they trying to cover it up n get the reviews deleted!

I got in touch with West end Skoda in… I got in touch with West end Skoda in mid may. I spoke with Archie, I was in a bit of a tight spot looking for a new vehicle quickly! Archie went over and above to help me out and find me a car that would be suitable and although I ultimately did not go through with the purchase due to finding another more suitable car he was very understanding about this! All round it was a great experience from start to finish contacting West End Skoda, wouldn't hesitate to recommend to family, friend's or anyone else! Thank you again for all your help!

Wont but from here again ... Wont be back. Purchased a cracking Fabia brand new 2 years ago. Car is great but admin terrible. email address and DOB record wrong so no access to any purchase or subsequent service plan documentation or anything. Eventually fixed that but bought a new service plan in January and it appears they just made up key details which again screwed my account with VWFS - five times was promised byt branch service dept staff it was fixed. Last try today when at least someone admitted they had screwed it up but then said we had to fix it ourselves with VWFS. Customer Lost (apart from the 2 services I am due for my invisible service plan of course).

Bought a Superb Estate and the service… I purchased a SKODA Superb and the service was first class from start to finish. Kenny was amazing to deal with and not pushy at all . Recommend and 5 Star Service i received