While my car was in west end Skoda…the starter motor mysteriously failed While my car was in west end Skoda Edinburgh for a new clutch the , up until then perfectly good starter motor, was deemed to be full of clutch dust,! and inoperative so I had to purchase a new one, at £106 to redeem my car. As I didnt beleive the "dust"story" I retained the old motor and dismantled it to find that the internals had been damaged by the meccanics method of removal of the connecting wire, a delicate connection which requires finesse and hand tools to acomplish without damage, not a power tool. I contacted West end garage Skoda and put this to them and that they should refund me the cost of the new starter motor but the service mamager, Claire Anderson refused. After writing to the CEO of the company I was offered £50, but they accepted no responsibility for damaging the motor, I find this an unacceptable way for a company to operate and refused. It seems to me that this may be happening quite often to people who are not meccanically aware I would never use West end garage Skoda again

Had to book my car into the service… Had to book my car into the service department for new locking wheel nuts...I asked them if they had a matching set which would only have cost me £40. Told them.if they didnt have a matching set to replace them ..cost £48. Charged me £88. When I got home, it was exactly the same set which I could have and would have changed myself...ripped off for £48 / 30 minutes work..service manager was supposed to phone me but never....really poor. Wont have any future business

Terrible for Disabled Customers My wife and I attended to enquiry about a new Skoda SUV and we couldn't find a parking space and more so a disabled parking bay. I abandoned the car and we walked in. They did not have what we wanted to see in the the showroom. We were just about to walk out when we were stopped by a man in a suit. He was polite but when asked about the disabled parking space he told us that they were being used to store new cars for customers. So your disabled customers come second place? Well, I am sorry but that's of no use to a disabled customer in a wheelchair. You very nearly got a sale but no! My money is safe in the bank and not going West End Garage way ever again.

Bought a Superb Estate and the service… I purchased a SKODA Superb and the service was first class from start to finish. Kenny was amazing to deal with and not pushy at all . Recommend and 5 Star Service i received

bought 12 cars from these guys now bought 12 cars from these guys now, the latest one being a Skoda Enyaq. Always excellent service and good product knowledge.