SEAT owners beware My 2012 Seat Leon broke down, and it was towed here as it's a recognised SEAT dealer/mechanic. I was told about 3 faults with the car, and they needed to order in a part from Spain and explained it would take up to 10 working days. Cool, this was no problem, I'm aware there's delays in such things. We had to chase them for 8 weeks, until they finally said the part was lost and ordering a new one was not an option. They said they could instead order another (better AND cheaper part) and have it ready the next day..... this option wasn't presented to us in the 8 weeks my car was sat waiting at the garage. The staff repeatedly didn't pick up the phone or said they would call back and never did in this 8 week period. Less than a week after getting it back the same error occurred and again the car was towed to this garage. The staff were completely unaware of the Seat own car policies. The staff were unhelpful and not forthcoming with information as to when they would even look at it. Customer service was terrible, even more so given the hassle we've had and clearly the issue is not fixed. Once my car is returned to me, I am never taking it back to this dealership and Seat owners beware!

Terrible for Disabled Customers My wife and I attended to enquiry about a new Skoda SUV and we couldn't find a parking space and more so a disabled parking bay. I abandoned the car and we walked in. They did not have what we wanted to see in the the showroom. We were just about to walk out when we were stopped by a man in a suit. He was polite but when asked about the disabled parking space he told us that they were being used to store new cars for customers. So your disabled customers come second place? Well, I am sorry but that's of no use to a disabled customer in a wheelchair. You very nearly got a sale but no! My money is safe in the bank and not going West End Garage way ever again.

While my car was in west end Skoda…the starter motor mysteriously failed While my car was in west end Skoda Edinburgh for a new clutch the , up until then perfectly good starter motor, was deemed to be full of clutch dust,! and inoperative so I had to purchase a new one, at £106 to redeem my car. As I didnt beleive the "dust"story" I retained the old motor and dismantled it to find that the internals had been damaged by the meccanics method of removal of the connecting wire, a delicate connection which requires finesse and hand tools to acomplish without damage, not a power tool. I contacted West end garage Skoda and put this to them and that they should refund me the cost of the new starter motor but the service mamager, Claire Anderson refused. After writing to the CEO of the company I was offered £50, but they accepted no responsibility for damaging the motor, I find this an unacceptable way for a company to operate and refused. It seems to me that this may be happening quite often to people who are not meccanically aware I would never use West end garage Skoda again

Don't expect the salesperson to have product knowledge! After nightmare puncture experiences of being stuck somewhere waiting for a tyre to be delivered to the repair shop a full size spare was a major issue on a new vehicle purchase. After asking for this I was repeatedly assured that the car had a full size spare. Foolishly took the sales person's word for it but when I got it home and checked it wasn't. I got back in touch and was offered another spare wheel being told that it had been taken from another vehicle so was ok to drive at full speed as it didn't have the stickers on. I asked for photographs, it wasn't full size to the purchased vehicle so the direction that it could be used for normal driving was down right dangerous. I checked on the internet to discover a full size spare was unavailable for this vehicle. Moral of the story never believe a salesman this particular guy hàd very poor product knowledge. After filling out a post purchase questionnaire from Skoda I heard nothing more which denotes disinterest. I have purchased an alloy and appropriate tyre to create a full size spare for peace of mind but I won't be going back!

Just bought a karoq from West end… Just bought a karoq from West end Stirling and bruce the salesman was excellent, everything was handled very easily and am delighted with my purchase, would definitely buy again from them and have no hesitation in passing on to my friends