Don't expect the salesperson to have product knowledge! After nightmare puncture experiences of being stuck somewhere waiting for a tyre to be delivered to the repair shop a full size spare was a major issue on a new vehicle purchase. After asking for this I was repeatedly assured that the car had a full size spare. Foolishly took the sales person's word for it but when I got it home and checked it wasn't. I got back in touch and was offered another spare wheel being told that it had been taken from another vehicle so was ok to drive at full speed as it didn't have the stickers on. I asked for photographs, it wasn't full size to the purchased vehicle so the direction that it could be used for normal driving was down right dangerous. I checked on the internet to discover a full size spare was unavailable for this vehicle. Moral of the story never believe a salesman this particular guy hàd very poor product knowledge. After filling out a post purchase questionnaire from Skoda I heard nothing more which denotes disinterest. I have purchased an alloy and appropriate tyre to create a full size spare for peace of mind but I won't be going back!

Had to book my car into the service… Had to book my car into the service department for new locking wheel nuts...I asked them if they had a matching set which would only have cost me £40. Told them.if they didnt have a matching set to replace them ..cost £48. Charged me £88. When I got home, it was exactly the same set which I could have and would have changed myself...ripped off for £48 / 30 minutes work..service manager was supposed to phone me but never....really poor. Wont have any future business

West End Garage Skoda Professional customer service with prompt and clear communication at all times.