While my car was in west end Skoda…the starter motor mysteriously failed While my car was in west end Skoda Edinburgh for a new clutch the , up until then perfectly good starter motor, was deemed to be full of clutch dust,! and inoperative so I had to purchase a new one, at £106 to redeem my car. As I didnt beleive the "dust"story" I retained the old motor and dismantled it to find that the internals had been damaged by the meccanics method of removal of the connecting wire, a delicate connection which requires finesse and hand tools to acomplish without damage, not a power tool. I contacted West end garage Skoda and put this to them and that they should refund me the cost of the new starter motor but the service mamager, Claire Anderson refused. After writing to the CEO of the company I was offered £50, but they accepted no responsibility for damaging the motor, I find this an unacceptable way for a company to operate and refused. It seems to me that this may be happening quite often to people who are not meccanically aware I would never use West end garage Skoda again

bought 12 cars from these guys now bought 12 cars from these guys now, the latest one being a Skoda Enyaq. Always excellent service and good product knowledge.

Wont but from here again ... Wont be back. Purchased a cracking Fabia brand new 2 years ago. Car is great but admin terrible. email address and DOB record wrong so no access to any purchase or subsequent service plan documentation or anything. Eventually fixed that but bought a new service plan in January and it appears they just made up key details which again screwed my account with VWFS - five times was promised byt branch service dept staff it was fixed. Last try today when at least someone admitted they had screwed it up but then said we had to fix it ourselves with VWFS. Customer Lost (apart from the 2 services I am due for my invisible service plan of course).