I would give this company minus stars I would give this company minus stars. They are a complete rip off. I have purchased a damaged, poorly made prom dress for my daughterthst is nothing like advertised. I have tried contacting Joybetty on several occasions just to keep getting the same automated email reply from Vicky offering a 10% discount, I have never ever experienced such terrible customer service in my life. The dress looked like a cheap, faulty, oversized bit of tat even though I paid over £120 for it. DO NOT BUY FROM THIS COMPANY!! I have since passed all the info to my credit card company wiyh the photo and email evidence so hopefully they will have more luck getting my money back.

Shocking disgraceful service Shocking disgraceful service, do not use. The prom dress ordered looked nothing like the one we thought we had chosen and arrived damaged with a snag in it. Quality of material, stitching etc shocking and smell was vile! I was offered a 5% discount! How can this company be allowed to continue trading as an illegal UK company? Reporting to trading standards to hopefully prevent others from suffering the same fate. FAKE COMPANY! Misold and misled......

I WOULD NOT ORDER FROM THIS BUSINESS A… I WOULD NOT ORDER FROM THIS BUSINESS A ALL! CUSTOMER SERVICE LIES A LOT PLAYING CAT AND MOUSE - MINUS! I ordered two dresses in March. Firstly the dresses arrived late, so before receiving the dresses and after reading the bad reviews I cancelled the order and put in a dispute with my bank, Only to receive the dresses a few weeks later now that’s too late, bank refunded me, so was okay and to be honest I returned the dresses to the company even paid large amounts for shipping to HONG KONG. This company received the dresses and then contacted the bank to claim both the money and the dress! Till today they refuse to refund me my money! I would Never purchase from this site again, as a matter of fact I’ll run if I see this name pop up! Don’t shop your money will be lost!

Brought my wedding dress off here Brought my wedding dress off here, it’s come it’s absolutely disgusting it’s left me out of pocket and devastated. I’ve emailed them 3 times, I wrote a review on the item. They have then taken my photos and wrote a really good review around it!!!! What do I do? I’m absolutely gutted

I need help I haven't ordered anything yet but I've read a mix of reviews. I'm 16 and my prom is next month. i cant afford to lose £100. The dress I've found is exactly what I've been looking for. I've found it on 4 different sites though. So please tell me if i should order elsewhere