Terrible service once they have your… Terrible service once they have your money. They don't follow their own measurements, let alone any custom sized ones. Their dresses come too small and joybetty refuses to take responsibility. Buy at own risk.

Shocking disgraceful service Shocking disgraceful service, do not use. The prom dress ordered looked nothing like the one we thought we had chosen and arrived damaged with a snag in it. Quality of material, stitching etc shocking and smell was vile! I was offered a 5% discount! How can this company be allowed to continue trading as an illegal UK company? Reporting to trading standards to hopefully prevent others from suffering the same fate. FAKE COMPANY! Misold and misled......

Disgraceful customer service, incompetent and you won’t get your money back. Disgraceful customer service. Dress arrived completely different to the one ordered, looked absolutely dreadful on and off, bad quality and an entirely ridiculously different bodice. Really frumpy. Hard to achieve for a size 8 customer. Customer services wouldn’t have any of it despite giving them photos of the dress on website and the one I received. They said it was a different dress (doesn’t that prove my point?) No refund. I gave up. I now have an expensive rag I paid £110 for hanging in the wardrobe that just looks like a giant piece of flouncy ham when worn. I wouldn’t mind so much if I’d ordered a giant flouncy piece of ham but I ordered an elegant size 8 dress. Steer clear, they are incompetent dressmakers but master crooks.

Beautiful prom dress Was nervous about ordering after seeing reviews but went ahead and ordered my daughters prom dress. We decided to go for custom fit and sent off measurements. We had a very nervous wait for the dress to arrive yet the customer services were so helpful helping me to track my order. The dress was absolutely everything we hoped for. So beautifully made and fit perfectly. Thankyou so much for making the dress of my daughters dreams!

Terrible company - keep your distance!! Terrible company. Sent wrong colour dress that doesn’t resemble picture. Refused refund and have never answered emails once we sent proof. Lost £125. Very disreputable and feel scammed.