Great my daughters prom dress arrived… Great my daughters prom dress arrived when they said great quality fantastic dress looks just like the pictures we are very happy thanks so much joy betty

Brought my wedding dress off here Brought my wedding dress off here, it’s come it’s absolutely disgusting it’s left me out of pocket and devastated. I’ve emailed them 3 times, I wrote a review on the item. They have then taken my photos and wrote a really good review around it!!!! What do I do? I’m absolutely gutted

I would give this company minus stars I would give this company minus stars. They are a complete rip off. I have purchased a damaged, poorly made prom dress for my daughterthst is nothing like advertised. I have tried contacting Joybetty on several occasions just to keep getting the same automated email reply from Vicky offering a 10% discount, I have never ever experienced such terrible customer service in my life. The dress looked like a cheap, faulty, oversized bit of tat even though I paid over £120 for it. DO NOT BUY FROM THIS COMPANY!! I have since passed all the info to my credit card company wiyh the photo and email evidence so hopefully they will have more luck getting my money back.

Disgraceful customer service, incompetent and you won’t get your money back. Disgraceful customer service. Dress arrived completely different to the one ordered, looked absolutely dreadful on and off, bad quality and an entirely ridiculously different bodice. Really frumpy. Hard to achieve for a size 8 customer. Customer services wouldn’t have any of it despite giving them photos of the dress on website and the one I received. They said it was a different dress (doesn’t that prove my point?) No refund. I gave up. I now have an expensive rag I paid £110 for hanging in the wardrobe that just looks like a giant piece of flouncy ham when worn. I wouldn’t mind so much if I’d ordered a giant flouncy piece of ham but I ordered an elegant size 8 dress. Steer clear, they are incompetent dressmakers but master crooks.

Shocking disgraceful service Shocking disgraceful service, do not use. The prom dress ordered looked nothing like the one we thought we had chosen and arrived damaged with a snag in it. Quality of material, stitching etc shocking and smell was vile! I was offered a 5% discount! How can this company be allowed to continue trading as an illegal UK company? Reporting to trading standards to hopefully prevent others from suffering the same fate. FAKE COMPANY! Misold and misled......