I would give this company minus stars I would give this company minus stars. They are a complete rip off. I have purchased a damaged, poorly made prom dress for my daughterthst is nothing like advertised. I have tried contacting Joybetty on several occasions just to keep getting the same automated email reply from Vicky offering a 10% discount, I have never ever experienced such terrible customer service in my life. The dress looked like a cheap, faulty, oversized bit of tat even though I paid over £120 for it. DO NOT BUY FROM THIS COMPANY!! I have since passed all the info to my credit card company wiyh the photo and email evidence so hopefully they will have more luck getting my money back.

I AGREE WITH THE STAY AWAY review. I AGREE WITH THE STAY AWAY review. We ordered and paid in good faith for 4 bridesmaids dresses, which didnt fit and was the wrong colour. This scamming, cheap, unethical company has NOT STUCK to their advertised policies and will NOT return my money despite all dresses with tags on and in packaging. They have now stopped communication and blocked me from their accounts! I have not been abusive, although i now feel like i want to be! DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCE

Great my daughters prom dress arrived… Great my daughters prom dress arrived when they said great quality fantastic dress looks just like the pictures we are very happy thanks so much joy betty

Customer service need improvement … My dress came fairly quickly with good quality fabric and the corset was sturdy however the website and customer service desperately needs improving, the customer service was appealing i tried four different ways of reaching out and all was seen but never replied to. My dress aswell came with tiny black blotches,barry noticeable to the human eye but it made it clear that i was not the first customer to own this dress despite paying full price.

Shocking disgraceful service Shocking disgraceful service, do not use. The prom dress ordered looked nothing like the one we thought we had chosen and arrived damaged with a snag in it. Quality of material, stitching etc shocking and smell was vile! I was offered a 5% discount! How can this company be allowed to continue trading as an illegal UK company? Reporting to trading standards to hopefully prevent others from suffering the same fate. FAKE COMPANY! Misold and misled......