Terrible company - keep your distance!! Terrible company. Sent wrong colour dress that doesn’t resemble picture. Refused refund and have never answered emails once we sent proof. Lost £125. Very disreputable and feel scammed.

Customer service need improvement … My dress came fairly quickly with good quality fabric and the corset was sturdy however the website and customer service desperately needs improving, the customer service was appealing i tried four different ways of reaching out and all was seen but never replied to. My dress aswell came with tiny black blotches,barry noticeable to the human eye but it made it clear that i was not the first customer to own this dress despite paying full price.

I AGREE WITH THE STAY AWAY review. I AGREE WITH THE STAY AWAY review. We ordered and paid in good faith for 4 bridesmaids dresses, which didnt fit and was the wrong colour. This scamming, cheap, unethical company has NOT STUCK to their advertised policies and will NOT return my money despite all dresses with tags on and in packaging. They have now stopped communication and blocked me from their accounts! I have not been abusive, although i now feel like i want to be! DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCE

I purchased three dresses and wanted to… I purchased three dresses and wanted to return two. I followed all instructions stated on the company’s return policy and guess what....no refund allowed!! There were 18 emails sent and I have been advised to keep the dresses. The fit is terrible, including the smell. Even during the photos requested and following all their requests, I am still not able to return. My dresses were standard sizes, even though they claim I had custom made! DO NOT PURCHASE FROM JOYBETTY!!

I need help I haven't ordered anything yet but I've read a mix of reviews. I'm 16 and my prom is next month. i cant afford to lose £100. The dress I've found is exactly what I've been looking for. I've found it on 4 different sites though. So please tell me if i should order elsewhere