Shocking disgraceful service Shocking disgraceful service, do not use. The prom dress ordered looked nothing like the one we thought we had chosen and arrived damaged with a snag in it. Quality of material, stitching etc shocking and smell was vile! I was offered a 5% discount! How can this company be allowed to continue trading as an illegal UK company? Reporting to trading standards to hopefully prevent others from suffering the same fate. FAKE COMPANY! Misold and misled......

Beautiful prom dress Was nervous about ordering after seeing reviews but went ahead and ordered my daughters prom dress. We decided to go for custom fit and sent off measurements. We had a very nervous wait for the dress to arrive yet the customer services were so helpful helping me to track my order. The dress was absolutely everything we hoped for. So beautifully made and fit perfectly. Thankyou so much for making the dress of my daughters dreams!

Terrible service once they have your… Terrible service once they have your money. They don't follow their own measurements, let alone any custom sized ones. Their dresses come too small and joybetty refuses to take responsibility. Buy at own risk.

I WOULD NOT ORDER FROM THIS BUSINESS A… I WOULD NOT ORDER FROM THIS BUSINESS A ALL! CUSTOMER SERVICE LIES A LOT PLAYING CAT AND MOUSE - MINUS! I ordered two dresses in March. Firstly the dresses arrived late, so before receiving the dresses and after reading the bad reviews I cancelled the order and put in a dispute with my bank, Only to receive the dresses a few weeks later now that’s too late, bank refunded me, so was okay and to be honest I returned the dresses to the company even paid large amounts for shipping to HONG KONG. This company received the dresses and then contacted the bank to claim both the money and the dress! Till today they refuse to refund me my money! I would Never purchase from this site again, as a matter of fact I’ll run if I see this name pop up! Don’t shop your money will be lost!

Well after reading the previous reviews… Well after reading the previous reviews I’m so shocked. I was honestly so nervous after ordering the dress whether it would look like the pictures, fit right, etc and to my surprise the dress was delivered on time, was actually 98% like the picture advertised, maybe isn’t the best stitching but for the price I think I actually got a good deal. I ordered slightly bigger to be on the safe side so will gave to get some slight alterations but overall I’m actually very satisfied with my purchase and trust me I’m really not the easiest person to please...maybe with all the negativity, joy Betty are trying to provide a better service