SCAM COMPANY SCAM COMPANY! Paid £330 when we booked. when we picked the car up was told verbally was we had paid in full and nothing else to pay…. When signing we was told again all we was signing for was the T&Cs which was all in code. They just said it was only T&C no other extras. A month later £426 was taken again off my credit car. When contacted no answer, did respond to emails. Contacted my bank to who fought the case and as far as we was concerned got a charge back. THEN 2 months hurtz sent another email saying we still owe £426…. Was ignored constantly for 2 months sending numerous emails and got the same generic email back. The broker said we had signed for super theft insurance, safety charges and a car up grade, ALL OF THIS WAS NOT EXPLAINED TO US AND AGREED!!! Tried to contact Citizens advice, financial ombudsmen and ERS… all either could not help. Now the debt has been sent to EOS debt collectors…. Couldn’t face the stress any more with a court order so paid the SCAMMERS! NEVER USE THIS COMPANY YOU WILL BE SCAMMED!!

Firefly damage criteria I have used Firefly as my primary rental company for the last 10 years, never an issue, good price, no queuing and on airport. Now charged 186e for a minor chip to the top edge of the rear bumper not caused by myself. I doubt it is even 1cm so refused to sign forms but checked their terms and dents and scratches now need to be more than 1cm when before it was 2cm. Just feel they are now looking to penalise people for minor damage. I would now avoid and now need to claim using my annual excess insurance.

Everyone was very professional and in a… Everyone was very professional and in a competitive airport service it was very refreshing to get the TRUTH! no games, gimmick, just facts and honesty. Very very pleased with the whole service from start to finish.

Beware being mis-sold I would strongly recommend caution before hiring these people or indeed Hertz who own them. I hired a car from their Alicante office via RentalCars.Com. The total price for three days was just over £40 which I paid in advance. On collecting the car I made clear to the Firefly representative that I had my own specialist car hire insurance and did not need anything further from them. I even specifically asked, before signing and initialing the document he gave me, that I had nothing more to pay. After I returned the car, no invoice was sent but my credit card was charged £164 (4 times the cost of the rental!) - they refused to repay this on the grounds that I had signed a document taking out some form of super cover, which they must have known I did not need. I complained to the European Car Rental Conciliation Service who just pointed out that I had signed the form and was therefore liable. What the Conciliation Service failed to consider was whether others have been scammed in this way, and whether representatives have any financial incentive to make customers take out such extras without understanding what they are. If the leaders of this company had any integrity they would monitor complaints such as this, explain how the incentives for staff work and publish guidance for staff making it clear that mis-selling will not be tolerated. For us customers, my advice is to be very careful with all hire companies to check what you are signing - the forms look to be deliberately obscure!

Very friendly team The employees were very friendly and helpful. The process was fast and smooth.