I booked online for a car from Valencia… I booked online for a car from Valencia airport. The fee including insurance was 121 euros. I returned the car today, no scratches etc but that didn't matter as it was comp insured. By the time I arrived at Gatwick an invoice arrived in my inbox for over 400 euros! There is no customer service, the phone isn't answered, the link to a complaint form is dead. How to I get this money back? DO NOT USE THIS COMPANY!

A scam I would give a zero if I could.weI picked up the car at Alicante airport with precooked car and insurance cover from Booking.com. Staff appeared to acknowledge it but added extra insurance and taxes without explaining it and asked us to give our credit card details and signed the hire agreement We thought it was just for a guarantee during the time we had the car. After returned home our credit was charged £187! We contacted the company but no response. We complained to Booking.com and awaiting the outcome. Avoid this company at all cost. Will never hire a car abroad again.

Beware being mis-sold I would strongly recommend caution before hiring these people or indeed Hertz who own them. I hired a car from their Alicante office via RentalCars.Com. The total price for three days was just over £40 which I paid in advance. On collecting the car I made clear to the Firefly representative that I had my own specialist car hire insurance and did not need anything further from them. I even specifically asked, before signing and initialing the document he gave me, that I had nothing more to pay. After I returned the car, no invoice was sent but my credit card was charged £164 (4 times the cost of the rental!) - they refused to repay this on the grounds that I had signed a document taking out some form of super cover, which they must have known I did not need. I complained to the European Car Rental Conciliation Service who just pointed out that I had signed the form and was therefore liable. What the Conciliation Service failed to consider was whether others have been scammed in this way, and whether representatives have any financial incentive to make customers take out such extras without understanding what they are. If the leaders of this company had any integrity they would monitor complaints such as this, explain how the incentives for staff work and publish guidance for staff making it clear that mis-selling will not be tolerated. For us customers, my advice is to be very careful with all hire companies to check what you are signing - the forms look to be deliberately obscure!

You WILL be ripped off. You've been warned If there's one company that needs to be banned from trading, it is this one. They are nothing other than authorised scammers. 79% of reviews on Trustpilot are the lowest possible 1 star for a reason. Our son foolishly booked a car from this outfit without asking us. As with our previous experience with this car hire company from hell, they have charged him €60 after he returned the car undamaged and with a full tank of fuel. No email or explanation. Just charged our credit card. Oh and forget about trying to contact the swines. Customer service is an answering machine.

Criminals- 1 Star is too high a rating Total scam merchants at Alicante airport. Charged me for extra insurance, even though I said I didn’t want it and had my own. Unable to get hold of anyone to complain, so credit card company refunded me. However, then the Collection Department at Hertz Group came after me. Fly to Alicante every month and will never use any company in the Hertz Group again. Bunch of criminals!