32 EUR robbery at Valencia airport Made the reservation through Ryanair at Valencia airport. This company charged me 32 EUROS without informing me for the option called "my choice" where I suppose to have a choice of the car. However I was not given any choice. Pure robbery.

Firefly damage criteria I have used Firefly as my primary rental company for the last 10 years, never an issue, good price, no queuing and on airport. Now charged 186e for a minor chip to the top edge of the rear bumper not caused by myself. I doubt it is even 1cm so refused to sign forms but checked their terms and dents and scratches now need to be more than 1cm when before it was 2cm. Just feel they are now looking to penalise people for minor damage. I would now avoid and now need to claim using my annual excess insurance.

Just choose a car and cruise with it You get EXACTLY what you pay for. Friendly honest people that help you while picking up your car and returning it. They seem to understand that both picking up a vehicle ( while you are tired after your flight ) or delevering it back to them ( while getting ready to return home ) is a stressful thing ! Honestly, i worry about everything, but never did about my car.

Everyone was very professional and in a… Everyone was very professional and in a competitive airport service it was very refreshing to get the TRUTH! no games, gimmick, just facts and honesty. Very very pleased with the whole service from start to finish.

I hired a car from Firefly but will never do that again I hired a car from Firefly, through Holiday Autos, in Seville from 17-28 March 2024. Everything was fine until a few days after I returned to the UK and found c£450, unexpected unaccounted and unexplained, taken from my credit card. Despite their claim to respond to all queries in 3 days, I have now been waiting for 8 days with no response. The customer query form on the Firefly / Hertz site does not work. I would certainly not use them again.