Just choose a car and cruise with it You get EXACTLY what you pay for. Friendly honest people that help you while picking up your car and returning it. They seem to understand that both picking up a vehicle ( while you are tired after your flight ) or delevering it back to them ( while getting ready to return home ) is a stressful thing ! Honestly, i worry about everything, but never did about my car.

Firefly damage criteria I have used Firefly as my primary rental company for the last 10 years, never an issue, good price, no queuing and on airport. Now charged 186e for a minor chip to the top edge of the rear bumper not caused by myself. I doubt it is even 1cm so refused to sign forms but checked their terms and dents and scratches now need to be more than 1cm when before it was 2cm. Just feel they are now looking to penalise people for minor damage. I would now avoid and now need to claim using my annual excess insurance.

A scam I would give a zero if I could.weI picked up the car at Alicante airport with precooked car and insurance cover from Booking.com. Staff appeared to acknowledge it but added extra insurance and taxes without explaining it and asked us to give our credit card details and signed the hire agreement We thought it was just for a guarantee during the time we had the car. After returned home our credit was charged £187! We contacted the company but no response. We complained to Booking.com and awaiting the outcome. Avoid this company at all cost. Will never hire a car abroad again.

Beware being mis-sold I would strongly recommend caution before hiring these people or indeed Hertz who own them. I hired a car from their Alicante office via RentalCars.Com. The total price for three days was just over £40 which I paid in advance. On collecting the car I made clear to the Firefly representative that I had my own specialist car hire insurance and did not need anything further from them. I even specifically asked, before signing and initialing the document he gave me, that I had nothing more to pay. After I returned the car, no invoice was sent but my credit card was charged £164 (4 times the cost of the rental!) - they refused to repay this on the grounds that I had signed a document taking out some form of super cover, which they must have known I did not need. I complained to the European Car Rental Conciliation Service who just pointed out that I had signed the form and was therefore liable. What the Conciliation Service failed to consider was whether others have been scammed in this way, and whether representatives have any financial incentive to make customers take out such extras without understanding what they are. If the leaders of this company had any integrity they would monitor complaints such as this, explain how the incentives for staff work and publish guidance for staff making it clear that mis-selling will not be tolerated. For us customers, my advice is to be very careful with all hire companies to check what you are signing - the forms look to be deliberately obscure!

Firefly corrupt company !!! Having used this company I would honestly say they are nothing short of being corrupt and fraudulent !! I travelled to Malaga and on collecting the car told the sales assistant at the desk I didn’t require the extra insurance cover and they could block €1043 from my credit card and that would be only used to cover the excess if we had a accident I agreed and signed the forms that clearly showed 0.00 and couldn’t believe it when I checked on my return home to UK they had charged me £300.00 on top of the original £230.00 I paid to doyouspain.com I instantly contacted Firefly to ask what was going on ? and couldn’t believe their response saying I had signed for it and nothing they were prepared to do.Please avoid this company as it’s plain to see they are ripping off people and all staff are well aware of their illegal business practices!! DO NOT USE !!