The best car rental I have used staff… The best car rental I have used staff where brilliant Soledad and victora ther boss should be so happy to have them running the business

SCAM COMPANY SCAM COMPANY! Paid £330 when we booked. when we picked the car up was told verbally was we had paid in full and nothing else to pay…. When signing we was told again all we was signing for was the T&Cs which was all in code. They just said it was only T&C no other extras. A month later £426 was taken again off my credit car. When contacted no answer, did respond to emails. Contacted my bank to who fought the case and as far as we was concerned got a charge back. THEN 2 months hurtz sent another email saying we still owe £426…. Was ignored constantly for 2 months sending numerous emails and got the same generic email back. The broker said we had signed for super theft insurance, safety charges and a car up grade, ALL OF THIS WAS NOT EXPLAINED TO US AND AGREED!!! Tried to contact Citizens advice, financial ombudsmen and ERS… all either could not help. Now the debt has been sent to EOS debt collectors…. Couldn’t face the stress any more with a court order so paid the SCAMMERS! NEVER USE THIS COMPANY YOU WILL BE SCAMMED!!

A scam I would give a zero if I could.weI picked up the car at Alicante airport with precooked car and insurance cover from Booking.com. Staff appeared to acknowledge it but added extra insurance and taxes without explaining it and asked us to give our credit card details and signed the hire agreement We thought it was just for a guarantee during the time we had the car. After returned home our credit was charged £187! We contacted the company but no response. We complained to Booking.com and awaiting the outcome. Avoid this company at all cost. Will never hire a car abroad again.

I hired a car from Firefly but will never do that again I hired a car from Firefly, through Holiday Autos, in Seville from 17-28 March 2024. Everything was fine until a few days after I returned to the UK and found c£450, unexpected unaccounted and unexplained, taken from my credit card. Despite their claim to respond to all queries in 3 days, I have now been waiting for 8 days with no response. The customer query form on the Firefly / Hertz site does not work. I would certainly not use them again.

Excellent service Malaga airport We booked car directly on Firefly website for a pickup in Malaga Airport. We paid for full insurance etc. Everything went smoothly and Firefly agent, Irene at site was very helpful and even pointed out some savings in our booking. We prefer to book directly on companies websites, and recomment others to do that.