Worse company ever Worse company ever. 10 agents sitting around, no customers and no one wants to help with my reservation. Then they want to charge me an extra $600. I get home and I find I'm charged from Hertz???? I have no phone reception to call Expedia since I'm in Mexico and they won't let me use their phone.

Always good to rent a car from FIREFLY Always good to rent a car from FIREFLY. Good service and very customer friendly. No fuss about expensive insurance or extra rental costs. Fast and efficient.

I hired a car from Firefly but will never do that again I hired a car from Firefly, through Holiday Autos, in Seville from 17-28 March 2024. Everything was fine until a few days after I returned to the UK and found c£450, unexpected unaccounted and unexplained, taken from my credit card. Despite their claim to respond to all queries in 3 days, I have now been waiting for 8 days with no response. The customer query form on the Firefly / Hertz site does not work. I would certainly not use them again.

We rented a car a Firefly at Malaga airport We rented a car at Malaga airport. Told out excess car insurance wont cover a recovery cost if incurred. The car park is very dark so car damages could not be inspected. Later found a wheel trim missing. We reported it to all available E mail addresses and the message was returned from those provided by their the HO helpdesk. None of the phone numbers provided are answered or work. I have phoned them 24 times, no answer or line busy. Even the numbers to report accidents or breakdown don't work. Avoid this company at all cost, they are guaranteed to enfuriate you.

32 EUR robbery at Valencia airport Made the reservation through Ryanair at Valencia airport. This company charged me 32 EUROS without informing me for the option called "my choice" where I suppose to have a choice of the car. However I was not given any choice. Pure robbery.