Firefly corrupt company !!! Having used this company I would honestly say they are nothing short of being corrupt and fraudulent !! I travelled to Malaga and on collecting the car told the sales assistant at the desk I didn’t require the extra insurance cover and they could block €1043 from my credit card and that would be only used to cover the excess if we had a accident I agreed and signed the forms that clearly showed 0.00 and couldn’t believe it when I checked on my return home to UK they had charged me £300.00 on top of the original £230.00 I paid to doyouspain.com I instantly contacted Firefly to ask what was going on ? and couldn’t believe their response saying I had signed for it and nothing they were prepared to do.Please avoid this company as it’s plain to see they are ripping off people and all staff are well aware of their illegal business practices!! DO NOT USE !!

Criminals- 1 Star is too high a rating Total scam merchants at Alicante airport. Charged me for extra insurance, even though I said I didn’t want it and had my own. Unable to get hold of anyone to complain, so credit card company refunded me. However, then the Collection Department at Hertz Group came after me. Fly to Alicante every month and will never use any company in the Hertz Group again. Bunch of criminals!

I booked online for a car from Valencia… I booked online for a car from Valencia airport. The fee including insurance was 121 euros. I returned the car today, no scratches etc but that didn't matter as it was comp insured. By the time I arrived at Gatwick an invoice arrived in my inbox for over 400 euros! There is no customer service, the phone isn't answered, the link to a complaint form is dead. How to I get this money back? DO NOT USE THIS COMPANY!

Firefly damage criteria I have used Firefly as my primary rental company for the last 10 years, never an issue, good price, no queuing and on airport. Now charged 186e for a minor chip to the top edge of the rear bumper not caused by myself. I doubt it is even 1cm so refused to sign forms but checked their terms and dents and scratches now need to be more than 1cm when before it was 2cm. Just feel they are now looking to penalise people for minor damage. I would now avoid and now need to claim using my annual excess insurance.

SCAM COMPANY SCAM COMPANY! Paid £330 when we booked. when we picked the car up was told verbally was we had paid in full and nothing else to pay…. When signing we was told again all we was signing for was the T&Cs which was all in code. They just said it was only T&C no other extras. A month later £426 was taken again off my credit car. When contacted no answer, did respond to emails. Contacted my bank to who fought the case and as far as we was concerned got a charge back. THEN 2 months hurtz sent another email saying we still owe £426…. Was ignored constantly for 2 months sending numerous emails and got the same generic email back. The broker said we had signed for super theft insurance, safety charges and a car up grade, ALL OF THIS WAS NOT EXPLAINED TO US AND AGREED!!! Tried to contact Citizens advice, financial ombudsmen and ERS… all either could not help. Now the debt has been sent to EOS debt collectors…. Couldn’t face the stress any more with a court order so paid the SCAMMERS! NEVER USE THIS COMPANY YOU WILL BE SCAMMED!!