wrong color and size - no returning it We ordered a burgundy dress custom made and sent in measurements. The dress arrived and it was baby blue and did not fit in the bodice. We could not zip it up past the rib cage and the shoulder straps were way too short and cut into the shoulders. I notified the company that the color was wrong and that it didn't fit. They said they would not refund the money or make the dress the correct color and that they would charge me a 30% restocking fee to return it. DO NOT ORDER FROM THIS COMPANY. I didn't realize it was a china based company either.

Horrible dress I recently purchased a dress that I fell in love with to you on my daughters sweet sixteen. When I received the actual dress, I wanted to cry. I contacted them immediately and what was my surprised. Once I got a response to my email they offered a 10% on my purchased. Now arguing back and fourth they are offering me a $ 25.00 returned fee since they are not able to take it back. According to them since they are made to our measurements they refuse to received it DO NOT PURCHASE FROM THEM SAVE YOURSELF A HEADACHE. I wish I could upload the 2 dresses so that everyone could see what horrible dress I received.

DO NOT BUY FROM THIS COMPANY DO NOT BUY FROM THIS COMPANY! Dress was well overpriced, came weeks after Guaranteed delivery date. Customer service was beyond inconsiderate and of NO help. When the dress finally arrived (which was of no use because the event it was needed for had passed), it arrived in a plastic wrap and was a crumble of wrinkles!!! $150 down the drain!

Do NOT shop on promlily.com Do NOT shop on this site!! After paying 160$ for a dress and receiving a totally different dress in a different color, they would not answer our messages to customer service (multiple) so I posted to the Facebook page and FINALLY got a response offending me 16$ in refund money! Total ripoff! DO NOT SHOP PROMLILY.COM.

This is a scam This is a scam! They do not return dresses or respond to any emails once shipped. The quality of the material is very poor and stitching is below average. Stuck with a dress.. for $140! Do want to add that paypal was absolutely ineffective in resolution too. They sent a canned message each time saying 'item is not significantly different'. When the item is not usable, not sure what buyer protection we get!